Security Account Manager

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Join the world's leading global security company!

• Salary $96,408 per year

• Location: Van Nuys, California

• Excellent benefits and career growth opportunities

Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

RESPONSIBILITIES:

• Security Director (Account Manager)

• Responsible for the Leadership, direction and vision of the security department.

• Oversees supervision of day-to-day security operations.

• Builds, improves and maintains effective relationships with all Client staff and security team members.

• Maintains knowledge of current hospital security best practices, industry standards and collaborates with Client departments heads (projects/issues/policies/training).

• Confers with representatives of Client management in the formulation of policies, determine need for programs and coordinate programs with hospital activities.

• Maintains departmental policies and procedures.

• Ensures all assigned equipment is maintained in good working order and is current and reports issues to Management Support.

• Maintains relationships with all outside law enforcement agencies on the Federal, State and local levels.

• Confers with representatives of local government to ensure cooperation and coordination of Client activities with law enforcement and firefighting agencies.

• Develops relationships with Client partners and other local healthcare organizations.

• Manages team of security supervisors and officers, including oversight of hiring and selection process, scheduling, payroll, training, coaching, development and support.

• Plans, coordinates and directs activities such as: staff assistance with patient restraint and intervention in disruptions by patients, visitors and staff; traffic control; guard and patrol physical property; escort service for visitors and staff; monitor systems response; orient and monitor personnel working in high-risk areas; and investigation of accidents and criminal acts.

• Responsible for the development and audit of drills related to security and emergency management situations.

• Actively participates in Committees, as directed by Client.

• Responsible for periodic Hospital Security Risk Assessments.

• Maintains hard copy individual Security Officer Training Records for Client and DNV inspection.

• Responsible for yearly staff review for Management and Administration staff.

• Ensures department is compliant with DNV, CALOSHA, OSHA and other regulatory organizations the Client deems necessary or by regulation.

• Manages staff training records for inspection.

• Ensures all required reporting and contract compliance requirements are met.

• Manages all escalated security issues and emergency situations appropriately.

• Assists department managers/directors and administrators in enforcing safety regulations and codes.

• Intervenes whenever conditions exist that pose an immediate threat to life or health or poses a threat to equipment or the facility.

• Coordinates VIP Patient management with hospital leadership.

• Responds to Domestic & Workplace Violence Incidents.

• Responds to all Client Emergency Codes.

• Assists Client with the protection of Client property and equipment.

• Manages that physical contact of officers with others is in compliance with Allied Universal's Use of Force Policy and Use of Force Continuum.

• Assists Client's Education Department and Human Resources Department with NEO training as it regards safety & security awareness and CPI NVCI training.

• Responsible for the maintenance of the ID Badge generation function, as well as the ID Badge program.

• In coordination with Director of Facilities, assures positive key control program.

• Develop and recommend new procedures and approaches to safety and loss prevention based on reports of incidents, accidents, and other relevant information.

• In coordination with Management Support, develops and maintains Post Orders on all hospital posts and regularly audits and updates Post Orders for client and Allied Universal approval.

• Responsible for maintaining relationships with all Security related vendors and contractors.

• Responsible for implementation and audit of the security incident reporting and management system.

• Conducts weekly inspections of staff including uniforms, documentation, and job knowledge.

• Responsible for development of reports on a month basis for reporting crime statistics to various groups and committees' hospital wide.

• Schedules quarterly All-Hands meetings with security staff, including reserve force.

• Recommends staff members for in service awards and recognition as appropriate.

• Prepares for and participates in Client Competency Fairs at the direction of the Security Director for the Client.

• Performs other responsibilities as deemed appropriate by hospital and Allied Universal.

• Address all Event Reporting System items and provide action plan(s) if necessary.

• Ensures the enforcement of Client weapons policies.

QUALIFICATIONS:

• Four (4) year degree in Criminal Justice, Business Administration or related field

• Previous Contract Security, facilities management, military or law enforcement experience

• At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).

• Ability to develop and grow customer relationships

• Experience in hiring, developing, motivating and retaining quality staff

• Outstanding interpersonal and communications skills

• Ability to work in a team-oriented management environment with the ability to work independently

• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis

• Previous payroll, billing and scheduling experience preferred

• Ability to work in a team-oriented management environment while having an entrepreneurial attitude

• Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance

• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements

• Eight paid holidays annually, five sick days, and four personal days

• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.