The Security Operations Manager is a senior command level employee who is responsible for the efficient and orderly operation of the patrol division of the Children's National Special Police force. The Security Operations Manager will provide direction and oversight for all operational functions within the patrol division and will ensure compliance with the regulations, general orders, policies and procedures of the department.
Specific Requirements and Preferences
In a related field required. (Required)
Minimum Work Experience
Specific Requirements and Preferences
Of increasingly responsible law enforcement/security management experience. (Required)
Must possess knowledge of operations, services and activities of a comprehensive law enforcement/security program.
Must have knowledge of crime prevention and suppression strategies.
Must demonstrate solid interpersonal skills, professional judgment, problem-solving skills, and an ability to handle and direct personnel in stressful situations.
Must be able to work various shifts as needed to oversee work performance and review activity of subordinates.
Must have excellent oral and written communication skills.
Advanced computer skills/familiarity with business software.
General office equipment skills and experience with high-tech security equipment.
Valid driver's license required.
Ability to immediately obtain a Security Officer's license from the District of Columbia.
Ability to obtain a Special Police Commission from the Metropolitan Police Department within 3 months of employment.
Requires knowledge of Special Police Officer's rules and regulations and the District of Columbia Criminal Code.
Must be able to obtain and maintain certification in the Non-violent Crisis Intervention Program.
Security Operations Oversight
1.Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures.
2.Implement strategic plan through management of day-to-day operations of department.
3.Assist in the selection, training, and motivation of department personnel; work with employees to correct deficiencies; implement discipline in accordance with departmental and hospital policies.
4.Ensure consistency of operations among all three security shifts.
5.Ensure that supervisors and officers are in compliance with minimum security officer/supervisor standards at all times.
6.Participate in the development and implementation of goals, objectives, policies and priorities for the patrol division; recommend and administer policies and procedures.
7.Oversee the scheduling of assigned personal by supervisory personnel to ensure that optimal staffing levels are maintained.
8.Review work productivity, methods and procedures; meet with staff to identify and resolve problems.
9.Review security reports to determine trends and make recommendations for changes in organization, procedures, and guidelines to improve the effectiveness and efficiency of security operations.
1.Respond to and resolve difficult and sensitive customer inquires and complaints.
1.Empower line supervisors to empower subordinates.
Participates in Fiscal Planning and Budget Oversight
1.Participate in the development and administration of the department budget.
2.Implement budgetary adjustments to address identified trends, as directed.
3.Ensure that the use of overtime if kept to a minimum by the careful and effective scheduling of personnel.
Security Incident Reporting and Follow-up
1.Ensure that officers/supervisors submit timely and accurate incident reports for noteworthy incidents in accordance with departmental policies.
2.Ensure that the Director of Security is immediately notified of all noteworthy security related incidents.
3.Review all reports for quality and informational accuracy and provide guidance to subordinates regarding report writing deficiencies.
4.Ensure that appropriate investigative follow-up is conducted for incidents which are the prevue of the patrol division.
5.Ensure that incident reports are properly classified for the incident being reported.
Maintenance of Security Department Equipment
1.Ensure that consistent and thorough checks of all security equipment is being performed by all shifts.
2.Ensure that equipment malfunctions and other issues are reported to the appropriate repair technician for resolution.
3.Ensure that the Director of Security is informed of all relevant issues with security equipment.
Children's National Medical Center