Performs a variety of secretarial and clerically related patient/client support to the Medical Oncology Department.
Conducts medical necessity checks.
Communicates with physician practices and hospital staff as needed.
Initiates rescheduling of appointments with physician practices, patients and hospital departments as needed.
Assures all necessary documentation is recorded within patient management and workflow systems.
Achieves established performance targets.
Meets established quality expectations.
Supports other departmental team members to assure turnaround time expectations are met.
Attends and regularly participates in team and/or departmental meetings.
Communicates important information to team members.
Contributes to team efforts to improve workflow and efficiency.
Provides Outstanding Customer Service
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Commits to recognize and respect cultural diversity for all customers (internal and external).
Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed
Excellent customer service skills
Excellent communication skills (verbal and written)
Excellent organizational skills and attention to detail.
Promotes quality and demonstrates accuracy and thoroughness
Competent utilizing Microsoft office, e.g. Excel, PowerPoint, and Word
Familiarity and experience with Revenue cycle software, tools, and technologies
Medical Terminology and working knowledge of Coding knowledge required
Time management and flexibility to meet work schedule demands
Availability to work variable hours with twenty-four (24) hours' notice on individual work days not to exceed scheduled weekly hours in order to meet fluctuating work flow.
Good judgment and problem solving skills (escalation process)
Ability to work independently and take initiative
Ability to work with a high degree of confidentiality
The ability to manage multiple tasks simultaneously and adjust to issues as needed in a dynamic work environment
Proven ability and/or expressed willingness to work as part of a team
Privacy, Safety and Security- the individual observes privacy, safety and security procedures and uses equipment and materials properly.
Key responsibilities and duties shall be subject to change and revision as necessary in order to maximize revenue realization and adapt to a changing business environment.
Requisite poise, judgment and skills to represent Steward Health to internal and external customers.
High School Diploma and/or equivalent, Associate's degree preferred.
At least 1-3 years' experience in healthcare related office setting.
General office skills such as computer skills, typing, telephone etiquette, business communications and basic mathematics required.
Bilingual candidates preferred.
Basic computer skills required.
Must be willing to travel to both Fall River and Dartmouth Campuses as needed
Must be extremely dependable and flexible.
Steward Health Care