State Of South Dakota Mitchell , SD 57301

Posted 2 months ago

Job ID: 20730

Agency: Department of Social Services - Division of Child Protection Services

Location: Mitchell

Salary: $15.00

Pay Grade: GD

Closing Date: 11/11/2022

The Department of Social Services is dedicated to family success and committed to excellence. We are seeking qualified candidates who share our values of attention to customer service and innovation. If you want to make a difference for South Dakota families then come join our team.

This position performs a variety of support functions including greeting customers; providing current information on services provided; opening and routing mail; establishing and maintaining computerized or manual files; scheduling appointments; encoding, accessing, and retrieving on-line customer information; routing mail and phone calls; and typing various letters and forms.

This is a Full-Time 40 Hours Weekly position with the Department of Social Services. For more information on the Department of Social Services, please visit

The Ideal Candidate Will Have:

  • a high school diploma or equivalent education.

Knowledge of:

  • general office procedures;
  • business letter writing, and English grammar, spelling and punctuation.

Ability to:

  • communicate effectively, both orally and in writing; concisely provide information, explanations, and instructions; and elicit information from others with varying levels of ability to understand;
  • obtain information and provide information by phone in a clear and courteous manner;
  • demonstrate compassion, respect, courtesy, and tact when interacting with others;
  • maintain composure, efficiency, and a positive customer-service oriented manner during periods of peak workload, with frequent interruptions,
  • organize work, set priorities, meet critical deadlines and follow-up with minimal direction;
  • operate office equipment such as a photocopier, fax machine, and calculator;
  • enter and retrieve data from computer system.
  • independently recognize and define a problem; identify the resources available to help solve the problem; create and implement viable solutions; and follow through to ensure the problem is resolved to the satisfaction of all parties.
  • exercise delegated authority to take action, and to recognize when it is appropriate to seek assistance from others when limits of delegated authority have been reached.
  • manage a high volume of customer traffic;
  • work with diverse populations;
  • perform other duties as assigned.

This position is eligible for Veterans' Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment. Successful applicant(s) will undergo an abuse and neglect screening.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers employer paid health insurance plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at This position is a member of Class A retirement under SDRS.

Must apply online:

You must apply online, emailed resumes or submissions will not be accepted.

South Dakota Bureau of Human Resources

Telephone: 605.773.3148 Email:

"An Equal Opportunity Employer"

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State Of South Dakota