Secretary (Oa)

Department Of The Treasury Milwaukee , WI 53201

Posted 3 weeks ago

  • Duties

Help Duties Summary

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS) DIVISION? The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).

See Other Information for Locations.

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WHAT DOES A SECRETARY DO? IRS Secretaries work in every Business Unit and provide a wide range of administrative and secretarial services within an organization. This may include using a variety of computer applications, organizing and maintaining files, providing telephone and receptionist services, arranging conferences and meetings, typing and reviewing correspondence and meeting minutes, arranging travel itineraries, and briefing the manager on important issues.

As a Secretary you will:

  • Receive telephone calls, provide information, answer questions and direct calls and visitors to appropriate official.

  • Conduct a thorough review of all correspondence, determine deadlines and offer suggestions concerning actions to be taken.

  • Prepare and type a variety of reports, forms, requisitions, and legal documents using word processor or personal computer.

  • Organize and maintain files, records, manuals, handbooks, and other related materials.

  • Plan conferences and coordinate the development of it's agenda and officials

If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at

Travel Required

Not required

Supervisory status


Promotion Potential

  • Job family (Series)
    0318 Secretary

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  • Personal Secretaries

  • Secretaries, Personal

  • Requirements

Help Requirements Conditions of Employment

  • Refer to Other Information

  • Click "Print Preview" to review the entire announcement before applying.

  • Must be a U.S. Citizen or National

  • IRS Employees with Career or Career Conditional Appointments

You must have: Proficiency of Typing - 40 words per minute. Applicants may meet this requirement by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test.


You must meet the following requirements by the closing date of this announcement.


You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: screening and answering outline telephone calls; Arranging conferences when required to record and transcribe minutes; Reviewing correspondence, reports and other documents for proper format, grammar, punctuation, and mathematical correctness and writing simple or complex non-technical correspondence; Briefing on important and office related facts, issues, and reports; Providing administrative support services such as preparing personnel actions, reconciling bank/credit account statements and credit card reports and ordering and maintaining supplies; Retrieving, gathering, and generating data, as well as using various word processing, spreadsheet, slides, and statistical data computer software applications.


You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service. Specialized experience for this position includes: obtaining needed background information before referring calls and visitors and referring items of special importance; Arranging meetings and conferences and assembling material for agenda items; Reviewing action documents for grammar, format, clarity of information, and conformance with the manager's viewpoint; Serving as liaison by briefing on views on current issues, programs, and activities; Conducting periodic training sessions; Performing administrative support assignments such as, collecting data for the annual budget estimates, setting up controls to monitor expenses and recommending adjustments, preparing reports and requests for procurement of supplies and equipment; and completing personnel action requests.

  • The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

In addition to the above requirements, you must meet the following, if applicable:

You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).


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Secretary (Oa)

Department Of The Treasury