Secretary

JOB SUMMARY Enhances location effectiveness by providing information management support, answering and triaging phone calls, scheduling and providing appointments related as necessary. ESSENTIAL FUNCTIONS OFFICE SKILLS Effectively and efficiently schedules, confirms and reschedules patients including working with transportation services, if necessary Greets clients & visitors Answers & triages telephone calls, recording details of messages and assigning priority based on urgency Prepares medical records (paper & electronic) Monitors and maintains office area Maintains statistics as assigned Collect, input, verify and discuss insurance information with clients Register clients, collect signatures and co-pay and enter information into clinical systems Coordinate assignment of therapy orders and referrals Assist with ordering and monitoring supplies, maintain office equipment and process work orders Assures accurate and updated entry of information into clinical systems Obtain and monitor referrals and insurance visit authorization DOCUMENTATION Assembles/requests client records and referral information, retrieves GS client records as needed Prepares all charts for provider visits Assists or generates correspondence as needed Sends out information packets (time of appt, directions, instructions) to new clients Generates and collects/processes fee slips and billing logs for client encounters Accurately copy record when requested Prepare chart(s) for on-site or off-site storage TEAM EFFORT Identifies work unit issues & implements solutions Orients new staff Demonstrates flexibility to help others (provide coverage, adjust work schedule to meet needs) Shares knowledge with others Embraces change and promotes a positive work environment Demonstrates management skills by prioritizing, organizing and completing job responsibilities.

PROTECTS CUSTOMER AND ORGANIZATION INFORMATION By keeping information confidential, following Good Shepherd's policy and procedures for release of information, maintaining secure medical records and maintaining security for the contents of the business office. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Combined education and experience equivalent to a post-high school secretarial program Work Experience 1-2 years of experience in a clerical / administrative support position required Knowledgeable in computer skills including Microsoft office suite of products required Licenses / Certifications N/A