Secretary

JOB SUMMARY

Enhances location effectiveness by providing information management support, answering and triaging phone calls, scheduling and providing appointments related as necessary.

ESSENTIAL FUNCTIONS

OFFICE SKILLS

Effectively and efficiently schedules, confirms and reschedules patients including working with transportation services, if necessary

Greets clients & visitors

Answers & triages telephone calls, recording details of messages and assigning priority based on urgency

Prepares medical records (paper & electronic)

Monitors and maintains office area

Maintains statistics as assigned

Collect, input, verify and discuss insurance information with clients

Register clients, collect signatures and co-pay and enter information into clinical systems

Coordinate assignment of therapy orders and referrals

Assist with ordering and monitoring supplies, maintain office equipment and process work orders

Assures accurate and updated entry of information into clinical systems

Obtain and monitor referrals and insurance visit authorization

DOCUMENTATION

Assembles/requests client records and referral information, retrieves GS client records as needed

Prepares all charts for provider visits

Assists or generates correspondence as needed

Sends out information packets (time of appt, directions, instructions) to new clients

Generates and collects/processes fee slips and billing logs for client encounters

Accurately copy record when requested

Prepare chart(s) for on-site or off-site storage

TEAM EFFORT

Identifies work unit issues & implements solutions

Orients new staff

Demonstrates flexibility to help others (provide coverage, adjust work schedule to meet needs)

Shares knowledge with others

Embraces change and promotes a positive work environment

Demonstrates management skills by prioritizing, organizing and completing job responsibilities.

PROTECTS CUSTOMER AND ORGANIZATION INFORMATION

By keeping information confidential, following Good Shepherd's policy and procedures for release of information, maintaining secure medical records and maintaining security for the contents of the business office.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Combined education and experience equivalent to a post-high school secretarial program

Work Experience

1-2 years of experience in a clerical / administrative support position required

Knowledgeable in computer skills including Microsoft office suite of products required

Licenses / Certifications

N/A