Secretary Area 4

Duties

WHAT IS THE TAXPAYER SERVICESDIVISION?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

Taxpayer Services Customer Assistance, Relationship and Education-Field Assistance Area 4

The following are the duties of this position at the full working level.

• Receives telephone calls and visitors, determines the nature of business, gives routine and non-routine information, answers questions in accordance with Service policies and operations or directs callers and visitors to appropriate person or office.

• Where applicable, provides basic coordination and pertinent information on office functions to subordinate clerical staff and managers and other organizations. Coordinates with the appropriate higher level office to ensure clerical staff receive necessary training.

• Prepares and types a variety of correspondence, reports, forms, requisitions, requests for personnel actions and legal documents using an electronic typewriter, word processor, or personal computer.

• Receives and controls mail and suspense items, routing them directly to the appropriate person or office for action, follows up on outstanding controls and assembles background information before routing mail to the supervisor.

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Requirements

Conditions of Employment

• Must be a U.S.
  
  Citizen or National and provide proof of U.S.
  
  Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S.
  
  Citizen (Form FS-240))

• Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/(https://www.irs.gov/individuals/get-transcript) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.

• This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights

• FBI, FD-258 Privacy Act Statement

• FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.

• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.

• The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S.
  
  Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at: Treasury.gov/fairchanceact.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service.

One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE: GS-5 Level:

You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes:

Experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of specialized experience include: providing telephone and receptionist services; Maintaining records; Requisitioning office supplies; Filing material and maintaining office filing system; Receiving and controlling incoming and outgoing correspondence and reports for format, grammar, and punctuation; Writing simple or repetitive, non technical correspondence such as letters of acknowledgment; Scheduling appointments and preparing notes regarding topics to be discussed; Ability to operate a variety of office hardware and software systems and knowledge and skill applying grammar, spelling, and punctuation.

OR

Bachelors degree or four (4) years of education above high school in any field of study from an accredited college or university.

OR

An equivalent amount of combined education and experience. Only education in excess of 60 semester hours, 90 quarter hours or 1440 classroom hours is creditable toward meeting the specialized experience requirement for the GS-5 level.

For example, one full year of academic study (30 semester hours, 45 quarter hours, or 720 formal classroom hours) beyond the second year is equal to 6 months of specialized experience. To be creditable, education must have been obtained in an accredited business, secretarial or technical school, college or university.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Additional information

• Subject to a 1-year probationary period (unless already completed).

• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.

• We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.

• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.

• This is a Bargaining unit position.

• Tour of Duty: Day Shift

• Monday

• Friday 8:00 am

• 4:30 pm

• Alternative work schedule, staggered work hours or telework may be available.

• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.

Though many locations may be listed, you will be limited to a maximum of 3 location choices. Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.

This announcement will establish an inventory of applicants. This inventory will be used to fill vacancies in the locations listed and additional vacancies as they become available for the next 6 months contingent upon funding and space requirements.

Applicants must apply by the closing date of the announcement (11:59 pm ET), 11/04/2024 to be considered. Applicants will be considered in the category group order. Selections from this announcement may be made no later than 11/04/2024.

1 vacancy to be filled: CA0167

1 vacancy to be filled: CA0150

1 vacancy to be filled: CA8050

1 vacancy to be filled: CA0198

1 vacancy to be filled: CA7898

1 vacancy to be filled: HI0011

1 vacancy to be filled: CA6116

1 vacancy to be filled: CA0221

1 vacancy to be filled: OR6660

1 vacancy to be filled: OR0043

1 vacancy to be filled: WA0101

1 vacancy to be filled: WA7763

1 vacancy to be filled: AK3237

1 vacancy to be filled:ID0025

1 vacancy to be filled: WA0064

1 vacancy to be filled: MT5626

1 vacancy to be filled: UT1522

1 vacancy to be filled: CO1811

1 vacancy to be filled: NV7516

1 vacancy to be filled: AZ0058

1 vacancy to be filled: NM1464

1 vacancy to be filled: TX0272

If the position(s) are no longer needed prior to the closing date, this announcement may be closed early.

This is an open continuous announcement which will be used to fill vacancies in the locations listed as they become available for the next 12 months contingent upon funding and space requirements.

Applicants must apply and/or update their applications by 11:59 pm ET at the close of the following cutoff dates to be considered:

Cutoff date(s): 5/16/2024. This announcement may be amended to include additional cut-off dates within the 6 month period if needed, not later than 5 days prior to the additional cut-off date(s). Eligible applicants in the highest category who apply by the initial cut-off date will be considered first. If additional vacancies exist, applicants who applied after the initial cutoff date who place in the highest category will be considered next. Selections from this announcement may be made no later than (NLT) .

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