Work for Indiana:
Join U.S News & World Report's #1 state government! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering applicants stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana's communities every day.
About the job:
Provide secretarial support to Vocational Rehabilitation (VR) Counselors to facilitate effective and efficient service delivery and caseload management.
A day in the life:
Serves as first point of contact for the public in accessing the VR program. The VR program operates in a virtual environment and most VR Counselors are working outside (virtually) of the office on a regular basis. The secretary is office based and plays the critical role of first point of contact for consumers, vendors, and the general public calling or visiting the office.
Responsible for reviewing fiscal documents (vouchers, invoices and claims) for basic errors, problem solving vendor payment issues, and addressing claim rejections as applicable.
Works with VR office staff to identify outstanding fiscal issues and assist with rectifying issues under the direction of VR Counselor or Supervisor.
Must be able to identify numerous types of incoming and outgoing documents in order to index properly (i.e. medical documentation, consumer correspondence, required forms, fiscal, etc.) into a specialized database, called IRIS (VR operates under a paperless system).
Processes and assigns program referrals and caseload assignments in IRIS, following a pre-established referral system.
Enters data into IRIS multiple times a day.
Responsible for running various canned reports in IRIS to assist with all aspects of case management.
Supports the VR eligibility determination process through acquisition of consumer records from medical facilities, schools, employers, other state agencies, etc. under the direction of the VR Counselor or Supervisor.
Interacts regularly with VR consumers to answer questions, request information, or follow up on other case management tasks under the direction of the VR Counselor or Supervisor.
Researches new vendors to meet specific service provision needs under the direction of the VR Counselor or Supervisor.
Provides other case management supports as needed under the direction of the VR Counselor or Supervisor.
What we're looking for:
Minimum two years related experience OR minimum two years post-secondary training in lieu of required experience.
Must be able to learn and understand how to operate in IRIS and will be expected to become highly adept at utilizing IRIS on a daily basis.
Working knowledge of agency program terminology.
Must have basic understanding of state rules and program policies.
Excellent customer service skills.
Excellent computer skills including proficiency in Microsoft.
Ability to communicate effectively both orally and in writing.
The State of Indiana offers a comprehensive benefit package which includes:
New Paid Parental Leave
Medical / Dental / Vision plans
Health Savings Account available - with Employer Contribution
Incentive-based Wellness Program
Employee Assistance Program
Employer-funded Retirement Plan
Deferred Compensation Plan with Employer Match
Flexible Spending Account
Work/life balance: 24 Paid Days Off Annually
12 company Paid Holidays, 14 during election years
Group Life Insurance
Qualified Employer for the Public Service Loan Forgiveness Program
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Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer.
State Of Indiana