Secretary 1

To ensure the Department of Health and Human Services is providing the best service to the citizens of Iowa, applicants should demonstrate exceptional customer service skills, integrity, a strong work ethic, and exceptional attention to detail, along with the following skill set.

This position performs and oversees administrative secretarial duties for field operations, for the Eastern Iowa Service Area, Scott County

• Davenport, IA. This position requires a high level of initiative, effort and commitment towards completing assignments accurately and efficiently. The position requires attention to detail, working and communicating with internal and external clients and customers to meet their needs in a polite, courteous and cooperative manner.

General duties include

• Providing administrative assistance to the management and leadership teams, in addition to providing support to the Secretary 2, Clerk Specialist, Accounting Clerk 2 and other clerical staff throughout the Eastern Service Area. This position works in conjunction with Public Service Supervisor and Business Manager to coordinate office operations.
  
  This position assists with State car reports and accounts receivable and payable. This position provides backup to reception areas; schedules appointments; provides reception coverage; answers telephones and responds to questions/route callers in a professional and courteous manner, to include other counties. This position is responsible for maintaining both active and closed Income Maintenance and Social Work files, to assure these duties are completed in an accurate and timely manner.
  
  This position acts as a system site back-up for computer related issues. This position performs secretarial duties as required for management staff, including the Income Maintenance Supervisors, Social Work Supervisors, and other management staff as directed to include, but not limited to assisting with FACs invoices and payments, assisting customers seeking public assistance programs, placing and receiving phone calls, email correspondences, and ensuring maintenance of State cars. Staff meeting attendance, training and manual review is required on a continuous basis to keep current on policy and procedure.

This position may require travel to assist with tasks throughout the Eastern Iowa Service Area to ensure operational needs are met.

Please include in your resume additional languages you may be able to speak, read and/or write for consideration.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees.  To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify

Experience equal to one year of full-time clerical or closely related work;

OR

post high school course work in an accredited secretarial, business, or closely related curriculum may be substituted for the required experience on a month-for-month basis;

OR

completion of thirty (30) semester (or equivalent) hours of undergraduate college level course work may be substituted for the one year of required experience;

OR

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

OR

employees with current continuous experience in the state executive branch that includes permanent status as a Typist-Advanced.

For additional information, please click on this link to view the job description.Typing Requirement: Applicants may be required to have the ability to type 40 wpm net.  If included in the Minimum Requirements of this job vacancy, you must provide verification of your typing score prior to the closing date of this vacancy. (Click here for more details about the typing test.)