Safeway Ketchikan , AK 99901
Second Assistant Store Director
SAFEWAY, INC. is one of the most successful food and drug retailers in North America and is proud to serve neighborhoods across the country with the freshest groceries at a great value. We offer innovative products and programs that seek to improve consumers' health and quality of life. The employees that make this possible are the heart of our company, and they are an essential part of our strong heritage and clear vision for the future. We currently own over 1,400 stores, in addition to operating warehouse distribution centers, manufacturing plants and regional supermarkets. From our first store in 1915, the success of our company is built on the supportive leadership and collaborative employees who work on our teams that have come to make Safeway a Fortune 100 company. As one of the primary contacts for Safeway customers, the Second Assistant Store Manager is actively involved in and provides friendly, courteous, and helpful customer service on a daily basis to provide a positive shopping experience. The Second Assistant Store Manager is also responsible for assisting the Store Manager with the total operations of the store and performs various duties personally or through supervision of store employees (100+ bargaining unit and non-contract employees). The Second Assistant Store Manager position is a non-union, salaried position and reports directly to the Store Manager. Key responsibilities include, but are not limited to:
Focus on positive customer service/satisfaction experience and ensure that employees provide customers with superior customer service through use of best practices and communication of the importance of superior customer service
Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents, reconciling cash with sales receipts, reports, inventories and supervising all store personnel in absence of Store Manager and First Assistant Store Manager
Maintain, encourage and possess "owner mentality" * Monitor product display accuracy and appearance to implement promotions ensuring presentation, pricing and signage are properly displayed and presented according to established practices and plans and ordered in a manner to maintain in-stock conditions
Monitor all vendors to ensure proper adherence to our standards
Ensure that compliance with all federal, state, local agency, company policies and procedures are properly followed, including, security, safety, food handling and sanitation, weights and measures, refrigeration, wage and hour, etc.
Maintain appropriate professional relationship with union officials, and ensure compliance with collective bargaining agreement provisions, if applicable
Create a rewarding work environment where our employees feel valued and empowered
Replace stock in display areas as needed. May be responsible for counting out-of-stock products
Perform various paperwork including employee evaluations, corrective action plans, job postings and product recalls
May be responsible for completing close-of-day function in office
Works in every department of store as needed, except meat and pharmacy
College degree with 6 months of retail experience, -- OR -- * High school graduate with 4 years of retail/retail management experience
Prior experience as a department manager or person-in-charge
Ability to organize and prioritize multiple tasks in a fast-paced environment
Excellent interpersonal, communication and organization skills
Demonstrated upbeat demeanor with a sales-oriented personality
Strong customer service and proven ability to demonstrate leadership skills.
Understanding of overall store operations
Ability to work flexible schedules This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations. Safeway is proud to be an Equal Opportunity Employer (MFDV) and welcomes diverse talent and backgrounds.