Seattle Navigation Team Director

City Of Seattle, WA Seattle , WA 98113

Posted 2 months ago

Position Description Benefits Supplemental Questions

City of Seattle, Human Services Department (HSD) is looking for an Seattle Navigation Team Director to provide executive and policy direction on the City's homeless crisis response. The Director will lead and direct work of City's Navigation Team and other core leaders throughout the City of Seattle and King County to meet City and regional goals, initiatives and objectives. The Director will develop and administer daily, short-term and long-term strategies and objectives on behalf of the City and serve as the primary leader and representative for the City on all work related to homelessness crisis response.

This position reports directly to the Department's Deputy Director and will serve as a key advisor on system and policy reforms needed both in our service delivery system and within departments to more effectively address the crisis of homelessness. The Director will act as a spokesperson on behalf of the Department and lead engagement with a variety of stakeholders, such as regional and government partners, service providers, philanthropic partners, and community and neighborhood groups.

Human Services Department (HSD) invests over $120 million dollars with community providers and operate programs and services that meet the basic needs of the most vulnerable people our community--families and individuals with low incomes, children, domestic violence and sexual assault victims, homeless people, and case management for aging services and persons with disabilities services. We invest in programs that help people gain self-sufficiency and success.

This is an incredible opportunity for a passionate and visionary leader to pave the way and pioneer program strategies and service delivery designed to improve the lives of many who are homeless in our community. We are looking for an individual who has an inherent commitment to race and social justice, a business partner who utilizes best practices and evidence-based methods to achieve measurable outcomes, a leader who embraces a work culture that cultivates the rich talent of staff, and an innovator who is strategic, politically savvy and manages courageously to impact change.

Job Responsibilities:

  • Develop policies, procedures, and define the makeup of the team that will respond to homeless encampment cleanup and abatement.

  • Evaluate resources and needs, and work strategically with several Departments across the City and outside agencies to develop policies for encampment cleanup, mitigation strategies, crisis intervention and communication efforts

  • Oversee and manage outreach plans and services offered to the homeless.

  • Ensure that program partners work alongside the appropriate City and external agencies.

  • Collaborate with the Mayors Office in setting outreach goals and services and developing methods to track and attain these goals that will result in homeless individuals and families receiving necessary support and services to transition away from homelessness

  • Participate on inter-agency leadership teams to develop a long-term plan that will not only provide pathways out of homelessness, but help individuals and families avoid homelessness to begin with.

  • Oversee efforts by public safety personnel to ensure encampment efforts are performed safely, develop policies for safe work environments, and ensure that members of the public in or around encampments are safe during outreach and cleanup activities.

Minimum Qualifications:


Bachelor's degree in human services, public administration, business, or related field (or an equivalent substitution of qualified experience as described in this job ad.)

Work Experience:

Five (5) years of experience directing human services programs in one of the following areas: homelessness, social services, low-income housing and community development, and/or administration, to include leadership over operations, program development, negotiation, business partnering, management of operating budgets and managing staff. Work experience should also include building community consensus and demonstrated ability to work in partnership with stakeholders and constituents.


  • Excellent strategic writing ability and presentation skills, must be able to analyze issues, be quick and sound to problem-solve and respond to controversial questions in a political environment.

  • Proven experience utilizing data to gauge trends, support program direction, monitor program effectiveness and outcomes.

  • Excellent leadership skills Proven ability to successfully lead and guide others in a meaningful way during times of change, clear on identifying goals and measurable objectives, passionate about your work and the work of others you lead, develop trust with employees and business partners, and manage courageously

Required Commitment:

Successful candidates have strong a commitment to community development and capacity building, are passionate about contributing meaningfully to address homelessness, value the opulence of a diverse workforce with authentic perspectives, and have firm work ethic and integrity to "do the right thing" on behalf of the City of Seattle.

Desired Qualifications

  • Master's degree in social work, human services, public administration, business, or related field (or an equivalent substitution of qualified experience as described in this job ad.)

  • Direct experience leading work in homelessness intervention and prevention, addressing hunger, and other related areas.

  • Experience working with federally-funded community development and homeless / housing programs, including compliance with applicable regulations and negotiating with federal agencies.

  • Experience communicating with elected officials, community-based organizations, navigating political, controversial, and contentious environments.

  • Experience working with elected officials, community-based organizations, and government agencies.

Additional Information: In compliance with Seattle's Fair Chance Ordinance, SMC 14.17, applicants will be provided an opportunity to explain or correct background information. Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check which includes criminal history and driving history review. Some positions also require a pre-employment exam. For more information on the Human Services Department, please visit:

Classification for this position is currently under review.

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Seattle Navigation Team Director

City Of Seattle, WA