SG Companies is growing and looking for Dynamic and Solution Oriented Property Managers for multiple locations within Southeast Michigan!
SG Companies mission is to make life better in the communities that we serve, one neighborhood at a time. Our customer service is an ingrained, Positive Approach to interaction that both anticipates needs as well as responds to them with the utmost Respect, Courtesy and Kindness. It is listening without judgement, acting with compassion, and going above and beyond what is expected in any situation. It is having the humility to put aside selfish concerns and focus solely on the on the needs of others.
P.A.R.C.K. with SG!
SG Companies is growing and looking for experienced property managers with exceptional customer service skills for our premier apartment communities. Candidates must have a minimum of 2-5-years experience in property management and customer service role. Candidates must also be able to perform the necessary requirements outlined below to be considered for this position.
The specific duties include, but are not limited to, the following:
Accurately prepare/process required screenings and paperwork for applicants, new residents and residents renewing their lease
Provide quality, professional service to prospective residents, current residents, team members and vendors
Other various required duties related to the position
Ideal candidates must have:
Natural ability to express positive enthusiasm, energy and connect with people.
Excellent math/accounting skills.
Ability to maintain a professional and clean office and work space.
Experience with Word, Excel, Outlook, social media and the internet.
Previous property management or hotel experience is preferred but not required.
Ability to obtain with 90 days or currently hold a real estate license.
We are an organization dedicated to core values which provide the groundwork for building a company we are proud of while knowingly creating and effecting value for our residents, team members and investors.
We offer a competitive base salary and commissions. Benefit eligible positions are also offered an excellent benefits package: health/dental/vision benefits, 401(k), 10 Paid Time Off (PTO) days, additional 7 paid Holidays per year, Birthday, Work Anniversary observed, Life Insurance and more!
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Establishes and maintain good relations with prospects, residents, team members and vendors.
Recruits, hires, train, evaluate and appropriately discipline all property team members.
Schedules, coordinates and supervises all team members and department activities. Approves and submits online payroll including overtime and vacation schedules.
Maintains controls over Accounts Receivables in accordance with SGs guidelines and procedures. Maintains SG's targeted delinquency goal of less .005% of annual GPI. Applies payments to resident ledgers; make daily bank deposits; follow-up with telephone calls and/or collection notices (letters) to ensure prompt payment by residents; creates and delivers NSF notification letters; adjusts/corrects resident ledgers; inputs concessions; updates lease information/changes; etc.
Maintains current and complete property management software information. Inputs daily activities such as move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupancy demographics, search tag information, application approval/rejections, cancellations, etc.
Administers the lease renewal program. Completes/updates the "Renewal Worksheet," writes and deliver renewal cards 45-60 days prior to the lease expirations, generate and deliver "renewal letters" 45-60 days prior to the lease expirations, generates and delivers renewal leases, and updates information in the property management system.
Generates and delivers general correspondence to residents, vendors, and prospective residents such as, lease violations, certificates of insurance updates, application rejection letters, etc.
Inspects condition of move-outs in a timely manner to document charges prior to reconciling security deposits.
Generates security deposit refunds or reimbursements. Calculates the interest on the security deposit, assess charges; input information in the property management program; prints and mails all applicable notices and information.
Generates and balances month-end reports that are produced by the property management program.
Maintains a collection policy for residents who moved out with a balance on their account. Submits a monthly report to property manager with the status on collection accounts. Turns files over to third-party collection agency monthly.
Responsible for delinquency, evictions and follow state eviction laws.
Monitors property condition; report concerns/liabilities to property manager/maintenance supervisor.
Adheres to established policies related to fair housing.
Communicates with team members, residents, vendors, and all outside contacts in a courteous and professional manner.
Maintains confidentiality of team members, management, owners, past and current residents, vendors and all outside contacts.
Performs general office duties; answers the telephone; writes up service requests, files, monitors and orders office supplies and printed materials, etc.
Prepares invoices for approval, must verify services and products have been provided to the property, stamp and code invoices, input invoices into accounts payable software.
Performs all reasonable duties as assigned by asset manager or corporate staff.
Performs, when asked, property manager duties in absence of property manager.
CUSTOMER SERVICE EXPECTATIONS FOR ALL TEAM MEMBERS:
Always provide exceptional Customer Service
Personal contact with residents is preferred. Always greet residents by name and with a smile.
Respond to all resident requests within 24 hours.
Return all phone call messages and email messages the day they are received.
Any property surveys that require action plans are to be developed and completed at each site annually. Standards Score Minimum 90%.
Must be team oriented and treat fellow team members with respect.
Maintains professional internal and external relationships that meet company core values.
Handles difficult situations with a cooperative attitude, poise and diplomacy.
Sends out information in a timely manner and exercises good follow up skills.
PHYSICAL DEMANDS/ WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is continually required to:
Stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms.
Frequently required to climb stairs, balance; stoop, kneel, crouch, or crawl; talk or hear.
Occasionally lift and/or move up to 50 lbs.
Use common tools and equipment, portable power and hand tools, plumbing tools and flooring tools.