Seasonal Telephone Sales Representative-In Center

Duluth Trading Company Belleville , WI 53508

Posted 4 months ago

SEASONAL WAGES STARTING UP TO 15.00/hr.

Minimum $13.00/hr. plus up to an additional $2.50/hr. for incentive pay

  • Incentive pay begins on Nov. 19th and concludes on Jan. 13th

  • Incentive pay will be paid out in two installments first payment on DECEMBER 20th and the second payment on JANUARY 17th. To qualify for the incentive pay, you must be an active employee at the time of the incentive payment.

Duluth Trading Company is a "no bull" brand that started in 1989. The heart of Duluth Trading's success is creating one-of-a-kind men's and women's clothing, innovative tools and ingenious gadgets while being humorous story tellers. The talented people we seek want to be proud of where they work, have a commitment to do things better and be part of a retail, web and catalog apparel company that knows where it's going.

What we offer you:

  • Flexible hours-ability to pick up a few or many hours anytime

  • Employee discount of 40% off products

  • Brand advocacy for great products

  • Interact with great customers from all over the nation!

As a Telephone Sales Agent, a typical day might include the following. If this sounds interesting, and you are someone who pokes average in the eye we want to hear from you!

  • Providing world-class service by answering incoming calls in a timely manner, exceeding the customer's expectations.

  • Become experts on the Duluth Trading website to assist customers with shopping, product inquiries, FAQ pages, and various other web capabilities.

  • Perform other duties supported by the Contact Center as directed such as:

  • Entry of mail orders

  • Catalog requests and Remove from Mailing List

  • Customer Account maintenance

  • Entry of customer comment and feedback

  • Assisting with various tasks off phone as determined by leadership team

  • Track packages on line via Duluth Trading Company shipper of choice.

  • Develop and maintain strong knowledge of the Duluth Trading product line, promotions, shipping guidelines and return procedures.

  • Participate in training programs designed to enhance performance

  • Meet and exceed Key Performance metrics as defined by the department

  • Meet attendance requirements as defined by company policy

  • Perform special assignments as requested by Contact Center management.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an equal opportunity employer.


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Seasonal Telephone Sales Representative-In Center

Duluth Trading Company