Provide a superior experience, unattainable by our competitors, where guests can indulge themselves without apology. The Assistant Maitre D' ensures guest satisfaction by greeting all restaurant guests, arranging for prompt seating, and performing other duties as assigned to create a legendary restaurant.
KEY JOB FUNCTIONS:
Demonstrates the highest level of guest service and attention and greets all restaurant guests in friendly and courteous manner.
Arranges for prompt seating of guests in order of arrival, reservation time or availability of seating accommodations.
Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
Receives, schedules, and records all reservations.
Quotes accurate waiting times, and seats guests when tables are available.
Assists in identifying casino comps, hotel and VIP Guests for seating; communicates with comp authorizer (signer) regarding any comp charges.
Assists in maintaining the cleanliness and appearance of the entire dining area.
Maintains up-to-date knowledge of entire property and events in order to provide information to the guests.
Identifies and resolves service failures and handles difficult guests and situations in a calm and professional manner.
Works in collaboration with Team Members to help create an incredible experience for the guests.
Assists in maintaining appropriate levels of Front of House dining area supplies and appropriate and balanced seating of guests.
Assists in the monthly process of Inventory and Inventory reporting.
Oversees the Steakhouse Coat Room, checking in and returning guest items.
Assists in the coordination of the daily floor plan and wait staff stations.
Provides back-up assistance in initial beverage service as necessary.
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent required.
Previous experience as a host strongly preferred. Previous customer service experience required.
Literate and fluent in English
Possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary
Ability to maintain a professional demeanor in stressful situations
Ability to handle difficult guests/situations with tact and diplomacy
Must have the ability to think independently in making decisions to maximize customer service experience
Must have the ability to effectively manage time and perform multiple tasks simultaneously
Excellent interpersonal, communication, problem solving, and organizational skills
Must meet professional appearance standards as prescribed by company policy
Must obtain Alcohol Awareness Card from approved State of Nevada Alcohol Educational Awareness Training provider.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:
Mobility skills to move quickly and easily around in a high-volume restaurant
Ability to stand, walk, carry and reach
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
Manual dexterity skills to include handling menus, silverware, dishware, buttons and pens/pencils
Manual dexterity to operate a computer and other necessary office equipment
Must be able to stand and/or walk for up to 8 hours
Must be able to respond to visual and oral cues
Positions that have contact with the public require the ability to work in a noisy
environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Caesars Entertainment Corporation