Seasonal Sr. Customer Assistance Representative - Great Neck

Overview

We are immediately interviewing for our seasonal Customer Assistance Representative Sr. positions!

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This role is a seasonal full-time position starting as early as May 20th, 2024 and ending on or before October 17th, 2024.

Pay: $18.25 / hour

This opportunity is located at: 131 Northern Blvd, Great Neck, NY 11021

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns, check-ins and exit kiosk transactions

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

• Understand and communicate rental terms and conditions, vehicle features and other services

• May sell optional protection products, upgrades, fuel options and other additional equipment

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• Must have two years of college experience OR two years of customer service experience

• High school diploma or GED equivalent required

• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Apart from religious observation, must be able to work 40 hours per week within our business hours.

• Must be living within a reasonable commute of no more than 1 hour to the location you are applying to within 30 days of anticipated start date.

• Must be able to read, write, and speak English.