Seasonal Sr. Customer Assistance Representative

Enterprise Rent-A-Car Edgemont , CO 80401

Posted 3 weeks ago

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans


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Seasonal Sr. Customer Assistance Representative

Enterprise Rent-A-Car