Seasonal Product Operations Coordinator

The NFL Digital Media group seeks a dynamic Product Operations Coordinator to provide crucial support across various platforms including NFL.com, the NFL app, NFL Fantasy, and Club Sites. This role will be integral in coordinating operational activities and ensuring seamless execution. Reporting directly to the Senior Product Operations Manager, the successful candidate will play a pivotal role in optimizing digital product performance.

Summary

The NFL Digital Media group seeks a dynamic Product Operations Coordinator to provide crucial support across various platforms including NFL.com, the NFL app, NFL Fantasy, and Club Sites. This role will be integral in coordinating operational activities and ensuring seamless execution. Reporting directly to the Senior Product Operations Manager, the successful candidate will play a pivotal role in optimizing digital product performance.

Responsibilities

• Facilitate Operational Readiness: Prepare Operations teams by providing essential resources, information, and processes needed to support new products. This involves creating training materials, run-books, documentation, and resolution paths to ensure teams are equipped for success.

• Support Live Streaming Operations: Assist in the execution of live digital streaming shows on NFL-owned and operated platforms, such as the NFL app for mobile/tablet/CTV, Fantasy app, and web browsers. Ensure smooth operation during live events to deliver an exceptional viewing experience to fans.

• Support Digital Content Programming: Utilize administrative tools to support digital content programming efforts, as well as administration and maintenance of active NFL.com properties.

• Provide Gameday Operational Support: Offer operational support for our digital O&O (Owned and Operated) apps on all gamedays and during League tentpole events. This includes promptly reporting and prioritizing issues to minimize disruptions and uphold the high standards of our digital platforms.

Required Qualifications

• Rapid ability to learn new systems and programs.

• Strong problem-solving skills and a proactive attitude towards driving positive change.

• Excellent interpersonal, verbal, and written communication skills.

• Demonstrated ability to collaborate effectively with teams.

• Capacity to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Availability to work on all NFL Game Days, including Preseason, Regular Season, and Playoffs, in-office, as well as holidays such as Thanksgiving, Christmas Eve, Christmas, New Year's Eve, and New Year's.

• Sound knowledge of sports and digital sports products.

Preferred Qualifications

• Bachelor of Science or Arts degree in business, marketing, communications, computer science, or related field is preferred

• 1-3 years' experience coordinating and supporting digital products in a sports entertainment, digital, media or related industry

• Prior experience with Live event support

• Prior experience with Content Management Systems (CMS)

• Prior experience in operational support of a web and mobile based applications

Other Key Attributes / Characteristics:

• Ability to comprehend and document business rules effectively.

• Strong attention to detail and exceptional organizational skills.

• Avid interest and knowledge of NFL football.

Terms /Expected Hours of Work

• 40 hours per week

• Seasonal, 7-month role

• Must be flexible to work weekends (specifically Sundays in-season)

• Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in-office.

• Must be able to work on holidays (e.g. Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's).

• Required to work from Inglewood, CA office

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.