The Digital Support Specialist is responsible for the efficient execution of all digital operations in order to drive sales growth and profitability through Ship From Store, BOPIS and Curb Side Pick Up. This role supports the growth of the Omni contribution to our total business in response to ever changing customer shopping patterns. The Digital Support Specialist ensures consistency with product picking, packaging, & shipping in the store and is accountable for a reduction in time spent on digital operations due to an increased familiarity and process efficiencies. The Digital Support Specialist is part of a team that prioritizes and cares for our customers by delivering an outstanding Omni experience. They support overall store goals by performing tasks that ensure product integrity and customer fulfillment. This job is composed of a variety of different tasks which may be covered by operational training guidelines, tools and resources, and while individual judgment may occasionally be required in order to complete assigned tasks, most questions are directed to the Manager on Duty.
Primary Duties and Responsibilities
Interacts professionally and effectively through verbal and written communication with all employees, peers and customers
Knowledge of the store product and strong organization skills
Accepts and improves performance after receiving feedback from supervisors
Demonstrates ability to work well with other team members through team selling, tasks assignments, floor sets, etc.
Ability to work within team environment; builds positive team relationships that benefit the overall store performance.
Delivers an engaging, positive and authentic customer digital experience
Complete all tasks in a timely and efficient manner
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
Safely loads merchandise into customers' vehicles as requested.
Be an expert of process, shipping, technology, accuracy, efficiency and customer experience
Be a part of and lead team to drive the Omni customer experience in store
Achieve fulfillment goals and store expectations by supporting priorities for SFS, BOPIS and Curbside Pick Up
Set the example by quickly and accurately picking, packing, and shipping online customer orders
Takes direction/feedback and seeks ways to improve overall productivity
Ability to work independently, is self-motivated, and works with a sense of urgency
Ability to work flexible hours and complies with all scheduling policies and practices
Must be available 20-25+ hours a week
Must be available evening , weekends, holidays and before/after business hours
Ability and willingness to take on additional tasks
Ability to stand for extended periods of time
Passion for customer service
Ability to work in a team environment
Enthusiastic, energetic and confident
Demonstrate a high level of integrity
Problem solving and troubleshooting capabilities
Process and Procedure oriented
Individuals who meet the following qualifications are encouraged to apply for this position:
Passion for product, brands, fashion and trends
Strong communication and time management skills
Previous retail or Omni experience required
Experience supervising or coaching teams preferred
This job summary is intended to describe to describe the general nature and level of work associates assigned to work this job. It is not intended to include all duties and responsibilities. You will be provided a copy of a Job Description for the actual position you are hired in to.
Pacific Sunwear Stores (PacSun) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, sexual orientation, as well as any other characteristic protected by federal, provincial or local law.
Pacific Sunwear Stores (PacSun) will consider for employment qualified Applicants with Criminal Histories in a manner consistent with Los Angeles Fair Chance Initiatives for Hiring.