Seasonal Customer Service Sales Operations Specialists

Our client is looking to hire Seasonal Customer Service Sales Operations Specialists to help support their team You would be reporting to a Back Office Lead and will ensure that an excellent experience is given to every customer, every time. You will focus on resolving any order related issues.

START DATE: 10/8/2024 END DATE: 01/15/2025 This is a remote based opportunity BUT you must be available to pick up equipment out of the LA Office and do 1 day of training. Must be flexible to working one remote weekend a month. Please note:

Out of state applications will not be considered. Responsibilities: Ensure all back-office tasks are handled quickly and accurately Place replacement orders for customers when applicable Issue store credits and refunds Work with warehouse on fixing any address discrepancies to ensure smooth delivery Investigate any problematic returns Investigate lost parcel with our various carrier and follow-up to ensure customer satisfaction Commit to achieving productivity and quality targets Provide a personalized and memorable experience to all customers Report any trending or escalated issue to management Respond to customer enquiries via email, phone, live chat and social media when needed Key Skills and Experience: Excellent communication skills - verbal and written Attention to detail Great problem solving skills Ability to work independently and as part of a team Empathy Selling skills Outgoing personality with an ability to build rapport Passion for fashion and wellness Available to work weekends, holidays and/or on rotating shifts