Seasonal Customer Care Specialist Work From Home Florida

Nordstrom Tampa , FL 33602

Posted 7 months ago

Job Description:

This is a seasonal position to support customers during our Holiday shopping season

You will be the voice of Nordstrom, fielding real-time calls, e-mails and live chat from customers across the country. A successful candidate is caring and compassionate, enthusiastic, solutions-oriented, and committed to keeping customer satisfaction and outstanding Nordstrom customer service at the core of every action and decision.

Hours of Operation: 24/7

Shifts: 5 days a week, 8-hour shifts (one weekend day, per week required); schedules will be available at time of offer

Paid! Training: Monday Friday for first 3 weeks in the role. Attendance at training is required and training times will align with shift schedules.

Pay: $15.35 hourly

A day in the life

  • Consistently deliver Nordstrom's legendary customer service by supporting our customers via phone, chat and/or email. Our Customer Care Specialists are empowered to answer inquiries, resolve concerns and connect our customers with the products and services that create loyal Nordstrom customers.

  • Our inbound contact center is a fast-paced environment where Customer Care Specialists successfully troubleshoot and resolve a high-volume of contacts by navigating multiple systems. Our Work from Home Customer Care Specialists engage and collaborate with their team members virtually inclusive of team and recognition meetings.

  • Multi-tasking is key as this role requires the ability to assist customers while accurately entering customer information, notes, messages and orders via phone, live chat and/or email into our order management systems.

  • To deliver renowned customer service, you will be trained and empowered to provide great service. In this environment you'll need to achieve and maintain performance measures with an emphasis on customer satisfaction, quality, reliability, and attention to detail.

You own this if you have

  • Passion for providing excellent customer service

  • A talent for critical thinking and problem solving

  • A quiet secure home workspace and the ability to be available to accept customer contacts for an 8-hour shift with scheduled meal and rest periods

  • Great verbal and written communication along with active listening skills

  • A high level of self-motivation to multi-task and manage time effectively with minimal supervision

  • Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors.

  • The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours

  • Strong professional and personal accountability both are critical to your success in a virtual environment

  • The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather

  • 6+ months experience within an inbound call center required

  • 6+ months experience within a retail environment preferred

Technical requirements

  • 19-inch or greater dual monitors with built in DVI connections

  • USB mouse and USB ergonomic keyboard

  • Headset/Mic combination

  • Minimum upload speed 15 MB/s

  • Minimum download speed 2 MB/s

  • Must be able to connect directly to the internet; cannot be wireless internet

  • Candidates must provide and meet all technical requirements prior to the first day of training

We've got you covered

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Health

  • Retirement

  • Time Off

  • Merchandise Discount

  • Lifework / EAP resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

By applying, you agree to our Nordstrom Careers Privacy Policy
2019 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
VP Home Care West Florida Division

Adventist Health System

Posted 2 weeks ago

VIEW JOBS 2/14/2020 12:00:00 AM 2020-05-14T00:00 Job Description Description If you want to be a part of a place that provides nothing less than extraordinary compassionate care, then AdventHealth is the place for you! We are currently seeking qualified candidates for a Vice President – Home Care for our West Florida Division located in Tampa, Florida. Reporting to the Senior Executive Officer (SEO) for Non-Acute Services, the VP will serve as an active member of the senior leadership team. As a faith-based organization, it is the intention of AdventHealth to identify and employ executive leaders who are professionally competent and who provide leadership that is consistent with our mission. It is required that the candidate serve the mission of Extending the Healing Ministry of Christ and demonstrate proficiency in the AdventHealth executive leadership competencies. General Summary: Under the direction of the SEO of Non-Acute Services, the VP Home Care leads and directs the growth, performance and development of home care services for the West Florida Division. This will be achieved through management of ongoing functions for the department's mission through the day to day administration, planning, coordinating, managing and directing of all clinical, operational and financial activities of different home based care departments; maintains ongoing liaison among the governing body, the group of professional personnel and the staff; employs qualified personnel and ensures adequate staff education and evaluations; ensures the accuracy of public information materials and implements an effective budgeting and accounting system. Principal Duties and Job Responsibilities: * Organize and direct the department's ongoing functions in compliance with all applicable state and federal rules and regulations and in accordance with the Board of Directors. * Develop and expand new home-based care, including infusion, hospice and inpatient care. * Actively support and promote corporate values, mission and goals with community and staff * Responsible for establishing and implementing a community marketing plan for responsible service are * Establish an office climate for support personnel conducive to the advancement of corporate business goals * Maintain ongoing communication among the governing body, the community advisory committee, professional personnel and staff * Responsible for informing staff of the state and federal rules and have available copies for their use * Maintain an office facility for the department, which is large enough for efficient staff work, adequately equipped, and which provides a safe working environment meeting, local ordinance and fire regulations * Maintain continuity and coordinate office activities and procedures to support the standards of care established by the department within the framework of established department policies, procedures and practices * Employ qualified personnel and provide a plan for the ongoing educational development of the staff * Participate in the department budgeting process and ensure adequate visits to support budgeted guidelines * Acquire appropriate materials and resources for the administration of the program within financial guidelines * Coordinate activities of the community advisory board; annual department evaluation; and state/federal audit and review * Establish and review department policy and procedures, make recommendations for policy revision for board approval and decisions regarding department goals and direction * Act as advocate for their office, representing the needs and concerns of staff and programs * Provide effective utilization of all field personnel based at office * Participate in staff performance evaluations * Participate in the development of employees toward meeting professional goals * Complete related tasks as assigned by the SEO of Non-Acute Services Qualifications Knowledge and Skills Required: * Expert knowledge of home health care services * Knowledge and compliance with all local, state, federal and other regulatory agencies * Knowledge of home care reimbursement methodologies, including but not limited to: Medicare, Medicaid, Managed Care, Private Insurances and Self Pay * Proven skills in team building and leadership and in financial management * A high level of multitasking, organization and proactive communications skills are necessary * Problem solving abilities * Positive interpersonal communication skills * Must possess sound judgment and critical thinking skills * Team and customer service oriented * Must be able to manage multiple details, tasks and decision-making abilities under busy and stressful working conditions Education, Licensure and Experience: * Master's degree in Health Care or relevant field * 10 years of Home Health experience * Current BCLS (preferred) If this position sounds like a great match for your skill set and experience, please apply online now! This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Adventist Health System Tampa FL

Seasonal Customer Care Specialist Work From Home Florida

Nordstrom