This is a seasonal position to support customers during our Holiday shopping season
You will be the voice of Nordstrom, fielding real-time calls, e-mails and live chat from customers across the country. A successful candidate is caring and compassionate, enthusiastic, solutions-oriented, and committed to keeping customer satisfaction and outstanding Nordstrom customer service at the core of every action and decision.
Hours of Operation: 24/7
Shifts: 5 days a week, 8-hour shifts (one weekend day, per week required); schedules will be available at time of offer
Paid! Training: Monday Friday for first 3 weeks in the role. Attendance at training is required and training times will align with shift schedules.
Pay: $15.35 hourly
A day in the life
Consistently deliver Nordstrom's legendary customer service by supporting our customers via phone, chat and/or email. Our Customer Care Specialists are empowered to answer inquiries, resolve concerns and connect our customers with the products and services that create loyal Nordstrom customers.
Our inbound contact center is a fast-paced environment where Customer Care Specialists successfully troubleshoot and resolve a high-volume of contacts by navigating multiple systems. Our Work from Home Customer Care Specialists engage and collaborate with their team members virtually inclusive of team and recognition meetings.
Multi-tasking is key as this role requires the ability to assist customers while accurately entering customer information, notes, messages and orders via phone, live chat and/or email into our order management systems.
To deliver renowned customer service, you will be trained and empowered to provide great service. In this environment you'll need to achieve and maintain performance measures with an emphasis on customer satisfaction, quality, reliability, and attention to detail.
You own this if you have
Passion for providing excellent customer service
A talent for critical thinking and problem solving
A quiet secure home workspace and the ability to be available to accept customer contacts for an 8-hour shift with scheduled meal and rest periods
Great verbal and written communication along with active listening skills
A high level of self-motivation to multi-task and manage time effectively with minimal supervision
Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors.
The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours
Strong professional and personal accountability both are critical to your success in a virtual environment
The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
6+ months experience within an inbound call center required
6+ months experience within a retail environment preferred
19-inch or greater dual monitors with built in DVI connections
USB mouse and USB ergonomic keyboard
Minimum upload speed 15 MB/s
Minimum download speed 2 MB/s
Must be able to connect directly to the internet; cannot be wireless internet
Candidates must provide and meet all technical requirements prior to the first day of training
We've got you covered
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Lifework / EAP resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
2019 Nordstrom, Inc.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.