Serve as the face of Home Savings Bank the person customers most identify with the bank. Maintain a professional image and deliver excellent customer service while processing customer transactions in an accurate and efficient manner.
Learn bank products and services in order to resolve customers concerns and offer financial solutions. Flexible scheduling, which includes Saturdays, is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide excellent customer service with a friendly demeanor, can-do attitude, and a willingness to help at all times.
Process all customer transactions in accordance with bank policies and procedures and take responsibility to keep up to date on any changes.
Develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution.
Handle customer problems and difficult customers with professionalism, directing more complex issues seamlessly to management as necessary.
Maintain a working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
Maintain a position of trust and responsibility by keeping all customer business confidential.
Follow the established Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
Maintain and balance cash drawer at close of day. Resolves and/or reports all cash differences.
Foster a team concept to help branch meet sales and operational goals, while maintaining a positive work environment for all employees.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED). Minimum of six months experience in customer service and cash handling.
KNOWLEDGE, SKILLS and ABILITIES
Must have basic computer skills and the ability to use all common types of office equipment. Must have excellent customer service skills.
Must have good written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor. Ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue.
Ability to read and comprehend instructions, correspondence, memos and procedure manuals. Ability to write basic business correspondence. Ability to effectively present information in one-on-one situations.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money.
CERTIFICATES, LICENSES, REGISTRATIONS
None are required for this position.
Work consists of moderately complex, somewhat diversified tasks and procedures requiring the selection and application of the most appropriate of established procedures.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand.
The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the job environment is usually moderate.
United Community Financial Corp.