Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.
Cashier Role Description-Factory
The cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the cashwrap. A cashier's ability to offer friendly, efficient service is vital to ensuring a positive experience. Cashier's must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.
Creating a 1st impression
Interacting genuinely and naturally with the customer
Greeting the customer with a smile and eye contact and offering your name
Engaging customer in verbal and non-verbal conversation at cashwrap and while in line (if not cashwrap Supervisor or Line Leader)
Reading cues and determine customers needs
Conducting email/name capture
Maintaining SKU integrity
Maintaining Cashwrap organization and cleanliness
Suggesting multiple add-ons and selling gift cards
Maintaining media and cash accurately and in compliance with Coach policy
i.e., credit card imprints, traveler check signatures, personal checks with phone number and address
Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
Delivering product purchases to the customer appropriately
Creating a lasting impression by thanking the customer appropriately
Representing Coach brand appropriately (dress, appearance, demeanor)
Demonstrates the following Knowledge, Skills, Abilities, and Attitude:
Polite and friendly
Positive attitude and energy
Takes ownership of role
High level of personal and professional integrity
Appropriate sense of urgency
Remains balanced and focused and maintains composure under pressure
Awareness if environment at all times (i.e., customer, other employees, suspicious behaviors)
Comfortable with technology
Willingness and ability to learn new technology-based procedures
Understanding of basic computer system operations
Ability to handle customer concerns and answer and their questions appropriately
Ability to partner with management appropriately on customer issues
Ability to multitask and prioritize
Ability to adapt to each customer/their needs and their style/ relate to their experience
Ability to be efficient without compromising customer service
Ability to speak knowledgeably and with confidence about product
Ability to communicate clearly to a wide variety of customers and overcome language barriers
Ability to impact customer decisions
Knowledge of when to be flexible and switch gears
Knowledge of store policies and procedures
Knowledge of and support of the "porter program" policies
Our Competencies for All Employees
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
Req ID: 78558
Nearest Major Market: Austin
Job Segment: Seasonal, Outside Sales, Retail, Sales