Seasonal-Bell Person

The Bellperson is responsible for providing prompt and courteous service to all customers while handling luggage and guest property.

Position Responsibilities

• Responsible for maintaining accurate property information through daily use of intranet, email and other forms of communication
• Assists customers with their luggage and provides information with respect to available services and facilities within the hotel and casino
• Receives baggage, tags it and gives ticket to customer
• Responsible for the coordination of luggage flow within and outside of the property
• Provides prompt, courteous and efficient service to all customers, promoting positive customer relations
• Orients customers to room facilities by explaining the different features available in the room, including the operation of the air-conditioning unit, television and other special features provided
• Offers to retrieve ice and order other amenities such as extra pillows or cribs
• Delivers keys and other amenities to room upon request
• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
• Must be able to lift -push-pull up to 100 lbs
• Must be able to read, write and understand English
• Communicate with end users on quality issues
• Knowledge of computer skills and knowledge of software applications

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
• Must be able to lift -push-pull up to 100 lbs
• Must be able to read, write and understand English
• Communicate with end users on quality issues
• Knowledge of computer skills and knowledge of software applications

Requirements

• High School Diploma or equivalent qualification preferred
• One year in Customer Service experience required

Benefits

• Training & Development
• Free Meal while on shift
• Free Parking