Seasonal Associate Universal Banker

Webster Financial Corporation New Bedford , MA 02740

Posted 7 days ago

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935 by Harold Webster Smith, our focus has always been to put people first--doing whatever we can to help individuals, families and businesses achieve their financial goals. And while we've grown into a leading commercial bank, we remain passionate about serving our customers, supporting our communities, and making a difference in people's lives. We can make a difference in your life, too. By empowering you to build the meaningful career you've been looking for.

Responsibility, respect, trust, teamwork and citizenship are the values Webster was founded on. Together we call them The Webster Way, and they are what sets us apart as a bank and an employer. Guided by these values, we put people first. Working hard to live up to our customers, and each other, every day.

POSITION SUMMARY

The Associate Universal Banker (AUB) is the face of Webster with consumer/banking center based customers. The position is an all-encompassing role which requires the associate to deliver sales solutions, service and transactions to all customers. The Associate Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Webster's products and services. The Associate Universal Banker will engage in sales and service solution activities and contributes directly to the success of the banking center by recognizing and uncovering opportunities. The AUB will be provided with learning and training opportunities to develop and refine their technical skills and sales competencies.

MAJOR DUTIES & RESPONSIBILITIES

  • Utilizes sales techniques to uncover customer needs and match to the bank's products and services; sells a full range of consumer and business products/services such as deposit accounts, loans, credit cards, and safe deposit boxes to meet or exceed established sales goals to support overall sales objectives.

  • Maintains operational excellence and superior customer service by accurately and efficiently processing routine banking transactions at a banker work station and servicing customer requests.

  • Provides a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc. while seeking opportunities to develop customer relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationships.

  • Markets a full range of consumer and small business banking services to existing and potential customers through proactive techniques such as lobby leadership, outbound telemarketing calls, marketing campaigns, or in banking center events.

  • Ability to learn Webster's products and services and uses knowledge to identify other cross-sell opportunities and refer existing customers and prospects to Business Banking, Webster Investment Services (WIS), Cash Management, Personal Lending& mortgages and home equity, Private Banking, and/or other Sales Council members.

  • Resolve a variety of simple to complex in banking center customer maintenance requests and inquires (i.e. address change, stop payments, research requests, etc.).

  • Participates in telemarketing and other banking center calling and marketing initiatives.

  • Effectively uses available resources for problem resolution, which may involve analysis of information received from Loan Processing, Deposit Operations, ATM, Reconcilement, Loss Management or Financial Intelligence Unit or other internal Webster departments.

  • Maintains compliance with Federal and State regulations as well as adhere to Webster Bank's policies and procedures at all times. Meet/exceed banking center evaluation requirements.

  • Provides flexibility of coverage during banking center hours of operation and at other banking centers within the market as needed.

  • Other duties as required.

EDUCATION, EXPERIENCE & SKILLS

  • High School Diploma or GED required

  • Associate's or Bachelor's degree preferred.

  • 1-2 years of customer service, sales, call center and/or cash-handling.

  • Prior banking experience preferred; needs-based banking sales experience preferred.

  • Basic knowledge of small business, mortgages, and lending services a plus

  • Self-motivated with a demonstrated aptitude and desire for sales achievement

  • Passion for customer service and helping people.

  • Ability, motivation and preference to succeed in a goal-driven environment.

  • Superior customer relationship building skills.

  • Ability to maintain and balance a cash drawer

  • Comfortable making outreach calls to consumer or business customers and/or prospects

  • Decision-maker with well-developed interpersonal skills

  • Comfortable with technology & i.e. smartphones, ipads, online banking, remote deposit capture, ATM deposits, etc

  • Basic understanding of personal finances and concept of budgeting

  • Good organizational skills

  • Must be available to work a flexible schedule Monday through Saturday

  • Ability to function in a team environment

  • Excellent verbal and written communication skills

  • Strong commitment to personal growth, learning and success.

  • Ability to interact with customers, partners, vendors and team members in a professional and personable manner

  • Detailed oriented and ability to follow established policies and procedures.

Massachusetts


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Market Associate Universal Banker

Webster Financial Corporation

Posted Yesterday

VIEW JOBS 4/18/2019 12:00:00 AM 2019-07-17T00:00 If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935 by Harold Webster Smith, our focus has always been to put people first--doing whatever we can to help individuals, families and businesses achieve their financial goals. And while we've grown into a leading commercial bank, we remain passionate about serving our customers, supporting our communities, and making a difference in people's lives. We can make a difference in your life, too. By empowering you to build the meaningful career you've been looking for. Responsibility, respect, trust, teamwork and citizenship are the values Webster was founded on. Together we call them The Webster Way, and they are what sets us apart as a bank and an employer. Guided by these values, we put people first. Working hard to live up to our customers, and each other, every day. POSITION SUMMARY Market Associate Universal Bankers will support banking centers in a defined geography, with the opportunity to rotate through a variety of banking centers. Market Associate Universal Bankers will provide customers with exceptional service through counter based transactions and/or basic platform requests as needed. Market Associate Universal Bankers will offer personalized banking services through communication, explanation, and referral of available products, ensuring that the customer's needs are met through appropriate sales and service delivery options. MAJOR DUTIES & RESPONSIBILITIES * Responds to customers' needs by processing routine banking transactions at window or on the platform; provides flexibility of coverage for the banking center. * Receives deposits and ensures that all accounts are properly processed. * Offer information on bank products and services that can benefits the customer and enhance their banking relationship. * Evaluate needs of potential customers and offer appropriate financial products and services. * Prepare and compile new customer application and information to open new accounts. * Participates in telemarketing and other banking center calling and marketing initiatives. * Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch operations /audit requirements. * Provides flexibility of coverage during banking center hours of operation for various banking centers as needed. * Resolves a variety of simple to complex in branch customer maintenance requests and inquires (i.e. address change, stop payments, research requests, etc.). * Effectively uses available resources for problem resolution, which may involve analysis of information received from Loan Processing, Deposit Operations, ATM, Reconcilement, Retail Loss Management or Financial Intelligence Unit or other internal Webster departments. * Fluent in Webster's products and services and uses knowledge to identify other cross-sell opportunities and refers existing customers and prospects to Business & Professional Banking (B&PB), Webster Investment Services (WIS), Cash Management, Consumer Finance -- mortgages and home equity and/or other Sales Council members EDUCATION, EXPERIENCE & SKILLS * High School Diploma or GED strongly preferred; Associate's or Bachelor's degree preferred. * 1 -- 2 years experience as a teller, or equivalent retail sales/ banking experience required; customer service experience and needs-based banking sales experience preferred. * Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills. * Basic knowledge of small business, mortgages, and lending services. * Ability to be agile with work schedule and travel to accommodate travel in a defined geography * Agility with working with a variety of team members due to rotational coverage of banking center support required Massachusetts Webster Financial Corporation New Bedford MA

Seasonal Associate Universal Banker

Webster Financial Corporation