Seafood Service Clerk

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Seafood Service Clerk

Department: Seafood

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Wraps, trims, stocks cases, and receives merchandise in the Seafood Department.

Core Competencies:

• Partnerships

• Growth mindset

• Results oriented

• Customer focused

• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of Perishables, Store Operations, and Health Wellness Home; Seafood Department Manager; Assistant Seafood Department Manager; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

• Makes an effort to learn customers' names and to address them by name whenever possible.

• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.

• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

• Wraps, weighs, and labels product.

• Reviews the status and appearance of the food for freshness, then stocks cases or rotates product.

• Finishes display details including seafood for traying.

• Prepare and organize seafood items for display.

• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

• Replenishes and organizes the coolers.

• Reports out-of-stock products to appropriate personnel.

• Removes trash in a timely manner.

• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

• Adheres to company policies and individual store guidelines.

• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Prepares some signs for the department.

• Orders replenishment merchandise as directed by management.

• Assists in other areas of store as needed.

• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities, and Worker Characteristics

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables

• Ability to do simple addition and subtraction; copying figures, counting and recording

• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience

• High school diploma or equivalent required

• Food Safety training;

• Six months previous related work experience.

Physical Requirements

• Visual requirements include: ability to see detail at near range with or without correction, depth perception, color vision (ability to identify and distinguish color), and field of vision.

• Must be physically able to exert up to 85 pounds of force (energy exerted) occasionally; exert up to 40 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.

• Must be able to perform the following physical activities: balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, handling, grasping, feeling, talking, hearing and repetitive motions.

Working Conditions

This position is continually exposed to a cool environment and dampness. There is frequent noise from the saws, exposure to cleaning solvents, and possibility of electrical shock. This is a fast paced work environment.

Equipment

Knives, Grinders, Patty Maker, Slicer, Pallet jack, Tumbler, and Wrapping system

Contacts

Deals with customers on a daily basis and vendors/suppliers on an as needed basis.

Are you ready to smile, apply today.