Job Title: Seadog Deckhand
FLSA status: Non-exempt
Reports to: Captain, First Mate or Supervisor on duty
Inspired by our commitment to excellence, shipmates working at our Company* create unforgettable memories for our guests. The successful deckhand is responsible to maintain the appearance and cleanliness of the vessel, ensuring guest comfort and safety while underway, and assisting with docking and undocking. Shipmates must uphold the strictest safety standards for guests and crew, while maintaining a professional and friendly manner consistent with Our Service System.
Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
Follow safety procedures in order to ensure the protection of passengers and vessel
Participate in routine safety drills to prepare for major incidents
Handle lines to moor vessels to pier
Stand watch over passengers in ships' bow or stern in order to look for obstructions in a ship's path or to locate navigational aids such as buoys and lighthouses
Assist Captain and supervisory personnel to maintain vessel equipment and systems while maintaining cleanliness and safety of all common areas
Deliver informative and entertaining narrations to passengers on Lakefront and Extreme Thrill Rides.
Advertise upcoming cruises to patrons by passing out brochures and answering questions
Ability to lift at least 90 pound ramp to safely board and disembark passengers
Maintain order on dock and in front of ticket booth by facilitating lines and providing assistance to guests
Actively engage with guests by answering questions, assisting with strollers or walkers, etc.
Sweep, mop, and hose vessel decks and exterior to remove dirt, and debris
Load or unload materials from vessels; gather and remove trash from vessel
Service, clean, and supply restrooms
Be prepared to begin work at scheduled time, dressing and stowing personal items prior to clocking in
Maintain uniform and personal grooming in compliance with appearance standards found within employee handbook
Other duties as assigned by the supervisors on duty
The successful shipmate will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and feedback from peers on the marine operations team.
Job Specifications / Qualifications:
Energetic, friendly and enthusiastic demeanor
High School Diploma (or GED or High School Equivalence Certificate) preferred
Must be at least 18 years of age
Pre-employment and on-going random drug testing is required for all marine personnel
Must be able to effectively understand and convey written and verbal information to guests and coworkers
Must possess a service orientation actively looking for ways to help others
Ability to work for at least 8 hours without sitting
Ability to lift furniture and other heavy items such as provisions up and down stairs, at least 50lbs, multiple times per day
Required to throw mooring lines from ship to pier
Must be available for work on all major holidays throughout employment this includes, but is not limited to, Memorial Day weekend, Easter, Mother's Day, Father's Day, 4th of July weekend, Labor Day weekend, Air and Water Show, etc.
Per US Coast Guard regulations, must be a US Citizen or a Permanent Resident
Satisfactory background check
May be required to apply for a Transportation Workers ID Card
For purposes of this job description only, references to the 'Company' are to the following subsidiaries of Entertainment Cruises, Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Seadog Ventures, Inc., and Spirit Cruises, LLC. You are employed by one of these subsidiaries, not by Entertainment Cruises, Inc.