Come join the Sea Logistics team in our Orlando branch.
The purpose of the Sea Export Customer Care Specialist will coordinate shipments including production of internal documentation, obtain and maintain import statuses, assist and advise customer of status updates, arrange deliveries, audit and process vendor invoices (including price conversions), dealing with queries from customers and Kuehne + Nagel Overseas offices as well as ensuring excellent standard of data accuracy are maintained in a timely and efficient manner.
Adhere to Kuehne + Nagel policy and procedures and ensure that all work is carried out to pre-set service levels
Disciplined and professional attitude must be displayed at all times
All communications via telephone, e mail, Facsimile etc. are to handled in a professional manner, as this reflects our company
Ensure all areas of Finance (Vendor Invoices, Clearing Invoices, FSL) are handled/maintained to a 1st class standard and all queries are addressed and resolved as soon as possible
Maximize profitability on all files handled as well as to be cost conscious at all times
Credit check all files according to Kuehne + Nagel policy and escalate irregularities where appropriate
Ensure all filing, both physical and electronic, is done regularly, tidily and accurately
Clear desk policy must be adhered to at all times, without exception
All correspondence, relevant to a specific job file, must be kept in the job file at all times
All actions must be recorded on the job files
All accreditations i.e.: ISO9001(Quality), have to be adhered to at all times
To build close, strong relationships with all our Customers, Kuehne + Nagel offices, Overseas agents and Service providers
To identify areas of our business which require improvements i.e.: operational processes, cost control, customer service, attention to detail and work with your colleagues to resolve accordingly
Provide 1st class customer service as well as pay attention to detail at all times
Any other ad-hoc duties as required by your supervisor/manager
Your Skills and Experiences
Candidates should have 3 years freight forwarding experience, ideally in Sea Exports
Knowledge of Kuehne + Nagel in-house systems (CIEL, ACON, KNLogin) an advantage
Ability to work on own initiative and as part of a team
To be prepared to learn all aspects of the team's work with desire and ability to provide cover and assistance on a regular basis
Ability to work efficiently and accurately
Excellent communication skills
Customer focus with proactive attitude
Candidate should process a desire to progress within the team demonstrating the ability to take on more responsibility in time.
Good Reasons to Join
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment
Kuehne & Nagel Logistics, Inc.