Sea Export Customer Care Specialist

Kuehne & Nagel Logistics, Inc. Orlando , FL 32801

Posted 2 months ago

Come join the Sea Logistics team in our Orlando branch.

Your Role

The purpose of the Sea Export Customer Care Specialist will coordinate shipments including production of internal documentation, obtain and maintain import statuses, assist and advise customer of status updates, arrange deliveries, audit and process vendor invoices (including price conversions), dealing with queries from customers and Kuehne + Nagel Overseas offices as well as ensuring excellent standard of data accuracy are maintained in a timely and efficient manner.

Your Responsibilities

  • Adhere to Kuehne + Nagel policy and procedures and ensure that all work is carried out to pre-set service levels

  • Disciplined and professional attitude must be displayed at all times

  • All communications via telephone, e mail, Facsimile etc. are to handled in a professional manner, as this reflects our company

  • Ensure all areas of Finance (Vendor Invoices, Clearing Invoices, FSL) are handled/maintained to a 1st class standard and all queries are addressed and resolved as soon as possible

  • Maximize profitability on all files handled as well as to be cost conscious at all times

  • Credit check all files according to Kuehne + Nagel policy and escalate irregularities where appropriate

  • Ensure all filing, both physical and electronic, is done regularly, tidily and accurately

  • Clear desk policy must be adhered to at all times, without exception

  • All correspondence, relevant to a specific job file, must be kept in the job file at all times

  • All actions must be recorded on the job files

  • All accreditations i.e.: ISO9001(Quality), have to be adhered to at all times

  • To build close, strong relationships with all our Customers, Kuehne + Nagel offices, Overseas agents and Service providers

  • To identify areas of our business which require improvements i.e.: operational processes, cost control, customer service, attention to detail and work with your colleagues to resolve accordingly

  • Provide 1st class customer service as well as pay attention to detail at all times

  • Any other ad-hoc duties as required by your supervisor/manager

Your Skills and Experiences

  • Candidates should have 3 years freight forwarding experience, ideally in Sea Exports

  • Knowledge of Kuehne + Nagel in-house systems (CIEL, ACON, KNLogin) an advantage

  • Ability to work on own initiative and as part of a team

  • To be prepared to learn all aspects of the team's work with desire and ability to provide cover and assistance on a regular basis

  • Ability to work efficiently and accurately

  • Excellent communication skills

  • Customer focus with proactive attitude

  • Candidate should process a desire to progress within the team demonstrating the ability to take on more responsibility in time.

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment

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