SDP Technical Support Specialist

This position includes assisting our clients vis phone and live streaming with configuring the SDP (Services Delivery Platform) to support plant tracking and automated provisioning of numerous network elements responsible for delivering broadband, telephone, video, and email services to our customers.

Duties for this position include:

• Delivering outstanding customer support during installation and continued use of the Innovative Systems SDP software

• Providing end user training and support, which includes diagnosing, resolving, and documenting software issues in a timely and accurate manner. This may require travel to client sites.

• Project management of both simple and complex tasks involving Innovative Systems clients, third-party vendors, and Innovative Systems internal staff.

Job Requirements:

• Excellent oral and written communication skills and ability to work with cross-functional teams

• Project management of multiple projects simultaneously, both large and small

• Minimum of 5 years of experience with the following software and technologies: Windows operating system, Wireshark, Access Gear (Calix, Adtran, Nokia, Zhome, Tarana, Plume, ect), Telephone switching equipment (Ribbon, Meta, ect.), IPTV Middleware (Innovative Systems, Minerva, ect.)

• An understanding of Internet standards in the context of server-based application such as TCP-IP, DNS, FTP, SSH, HTML, XML, DHCP, and other protocols is preferred