SDP Support Coordinator

Requisition #:196072

Location:Cerritos, CA 90703

Category:Administrative/Clerical

Salary:Starting at $22.50 per hour

Position Details

Position Overview

The SDP Support Coordinator is the primary point of contact for Aveanna participants, external staff support, independent facilitators, and Regional Center staff. The SDP Support Coordinator is responsible for delivering excellent customer service to participants and their support system via phone, virtually and in person.

Essential Job Functions

Adhere to Aveanna Core Values

Answer and transfer high volume of calls on multi-line phone system

Assist with general office correspondence and answer all direct correspondence.

Follow up with regional centers, clients, families, and service/care providers as needed to execute duties

Research and resolve issues/inquiries raised by participants and providers

Ability to de-escalate difficult situations and problem solve

Assists clients in-person, virtually and via phone with questions, inquiries, and paperwork

Support participants with program navigation and direct their inquiries to the right team if necessary

Comprehension of service codes and service regulations.

Prioritize tasks from supervisors and managers

Effectively communicate with all levels within the organization

Read and interpret client spending plan

Review spending plans due to changes or modifications.

Perform other duties as assigned or needed

Requirements

Care about the developmentally disabled population

Some college or bachelor's degree is strongly preferred

Minimum one year of customer service experience within the last four years

Excellent interpersonal skills; self-driven, motivated, and results oriented

Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna's proprietary software

Ability to successfully handle multiple tasks simultaneously; strong organizational skills

Thrive in a fast-paced environment

Bilingual in Spanish, Vietnamese, or Chinese preferred

Other Skills/Abilities

Must be able to adhere to confidentiality standards and professional boundaries at all times

Ability to remain calm and professional in stressful situations

Attention to detail

Time Management

Strong commitment to excellence

Effective problem-solving and conflict resolution

Excellent organization and communication skills

Quick-thinking and astute decision-making skills

Team player

Physical Demands

Must be able to speak, write, read and understand English

Occasional lifting, carrying, pushing and pulling of 25 pounds

Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting

Environment

Performs duties in an office environment during agency operating hours

Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vaccination Requirements

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

We provide exceptional community-based services to over 20,000 Intellectually and Developmentally Disabled clients nationwide. If you're passionate about helping others and want to be part of a growing company with a supportive team environment, this is the place for you.

Experience in the areas listed below are welcomed:

• Customer service

• Retail

• Healthcare

• Caregiving

• Restaurant industry

• Data entry

At Aveanna, we celebrate diversity and offer competitive pay and benefits. With opportunities for career growth and advancement, we invite you to apply today and discover a fulfilling career with us.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.