Scrum Master

Wolters Kluwer Chicago , IL 60602

Posted 1 week ago

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.

We are seeking an experienced Scrum Master to provide hands on coaching to teams and work as a part of our larger organizational improvement efforts. Reporting to the Director of Agile & Process Excellence they will support up to two scrum teams and help foster a culture of continual improvement and high trust. They will also join a team of agile and lean thinkers looking to apply those principles and values in an ambitious healthcare information technology organization. Candidates should thrive as a servant leader helping teams achieve truly outstanding results and the patience to methodically work through larger organizational constraints.

This is a highly-visible individual contributor role within the Clinical Effectiveness Engineering organization who will be working with both technical and business leaders to help drive organizational agility.

Essential Duties and responsibilities

  • Accountable for teams understanding and using Scrum and other agile practices well

  • Provide visibility into the team's backlog, progress, and impediments

  • Foster team self organization and ownership of complex problems

  • Work with other Scrum Masters to provide product and organizational visibility and agility including dependency resolution, longer term planning, and organizational improvement

  • Improve team performance by identifying, managing, and supporting resolution of team impediments

  • Provide coaching and mentoring to team members as well as stakeholders about agile practices and values

  • Create a culture of continual improvement based on empirical feedback

  • Champion operational improvement and agility both within the team and beyond

Interpersonal and Technical Skills

  • Servant Leader -- earn the team's respect and roll up your sleeves to help the team succeed.

  • Communicative and social -- excellent interpersonal and group facilitation skills including the ability to work with diverse stakeholders and personality types.

  • Assertive -- must be able to ensure agile and scrum concepts and principles are adhered to, and not afraid to be a voice of reason and authority. Willing to hold the team accountable to its vision and values.

  • Situationally Aware -- must be the first to notice differences and issues as they arise and elevate them to team and to management, where appropriate. Proven problem-solver.

  • Enthusiastic -- must be high-energy and situationally aware. An active participant in all team activities. Passionate advocate for the agile mindset.

  • Attitude of transparency -- must desire to bring disclosure and transparency to the business about the team and grow business trust.

  • Creativity, initiative, and flexibility -- tempered by pragmatism, patience, and attention to detail.

  • Honest, friendly, collegial, with a great sense of humor

Other Duties: Performs other duties as assigned by supervisor

Education: Bachelor's Degree in Information Technology, Computer Science or a related field.

Job Qualifications


  • 3+ years as a ScrumMaster/project lead working with dedicated agile teams using scrum or other agile practices

  • Strong understanding and experience with software and product development lifecycle.

  • Proven capability of managing multiple priorities effectively and managing stakeholder expectations in potentially high stakes situations

  • Ability to communicate at all levels of the organization (including senior management) on issues of strategy, risk, process, and ongoing operations.

  • Understanding of technical practices that encourage agility such as eXtreme Programming and DevOps

Other Knowledge, Skills, Abilities or Certifications

  • Industry experience in the health care sector is a plus.

  • Experience volunteering or working in agile professional organizations a plus

Travel Requirements:

Physical Demands: Normal Office Environment


Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2018 annual revenues of 4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY). For more information about our solutions and organization, visit, follow us on Twitter, Facebook, LinkedIn, and YouTube.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.

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Scrum Master

Wolters Kluwer