Scrum Master

Docusign, Inc. San Francisco , CA 94118

Posted 4 weeks ago

Scrum Master, Enterprise Applications

IT, InfoSec, Cyber Risk & Business Operations | San Francisco, California

Our agreement with employees

DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

The team

Our IT, InfoSec, Cyber Risk & Business Ops team is in the business of trust and reliability. We create, maintain and operate scalable technology and data solutions that deliver an exceptional experience for our internal & external customers. We embrace Agile principles and values, favor DevOps practices, and view infrastructure as code, all while we create an infrastructure that scales and supports our growth and ambitious vision. This requires a smart, highly collaborative team who can identify, investigate, and implement new technologies to continue securely scaling our global business.

This position

The Scrum Master will focus on assisting the Enterprise Applications Scrum teams deliver results against some of their most complex business and technology initiatives. The Scrum Master will facilitate the learning and growth of two or more Agile teams in developing a lean-Agile mindset. The Scrum Master will work to improve practices to encourage more predictable delivery. The Scrum Master will facilitate Agile ceremonies and planning of releases. The focus of this role will be to coach and guide to ensure the teams are growing and working towards self-sufficiency, while working with the Agile Coach and other Scrum Masters to improve our overall Agile practices.

This position reports to the Senior Program Manager, Agile Coach.


  • Perform the duties of a Scrum Master for two or more scrum teams using Agile methodology and scrum practices

  • Assist teams with having a detail understanding of Agile and Scrum framework

  • Support the product owner with backlog refinement to deliver value for customers

  • Build a safe environment where problems can be raised without fear

  • Participate in quarterly planning sessions and ensure cross-team coordination

  • Participate/facilitate road mapping, sprint planning sessions, retrospectives, demos, and scrum of scrums.

  • Assist with gathering and distribution of relevant metrics to gauge team progress with a continual focus on improvement

  • Work with Agile Coach to assess a team's agile maturity, and develop and implement strategies to help them grow to a higher level of agile maturity

  • Work with Agile coach and other scrum masters to define, reinforce and maintain a consistent practice across the organization

  • Assist with maintaining open communication to improve transparency across the organization

Basic Qualifications

  • BA/BS degree or equivalent work experience

  • 5+ years knowledge and work as an active Scrum Master

  • Experience running multiple scrum teams simultaneously

  • Experience working in or with software development teams

  • Experience using JIRA and Confluence

  • Experience developing, managing, and coaching teams

Preferred Qualifications

  • Experience in driving scrum processes, risk management, tracking dependencies and conflict resolution techniques

  • Experience delivering software products through all stages of the Software Development Life Cycle (SDLC), specifically working in an Agile team environment in the software as a service (SaaS) market

  • Comfortable with ambiguity and fast changes with an ability to adapt as needed

  • Possess a "toolkit" of various methods, strategies, experiences, and coaching capabilities to drive the type of environment that works for both the teams and the business.

  • Strong leadership, time management and problem-solving skills with the ability to influence and lead others.

About us

DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that's a good thing.

DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.


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Scrum Master

Docusign, Inc.