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Scrum Master (Digital Consultant 4)

Expired Job

Wells Fargo West Des Moines , IA 50398

Posted 4 months ago

Job Description:

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

Join Wells Fargo PVSI Shared Services as a Scrum Master within the Program and Project Management Office. As we continue our transformation you will be working with a newly developed Agile teams supporting initiatives/projects for online banking.

Job Description:

The Scrum Master is responsible for working with multiple and/or larger scale teams for Agile processes. This role works closely with other Scrum Masters, Product Owners, team members and management in accordance with the Agile framework.

Essential Duties:

  • Guiding the team and organization on how to use Agile/Scrum practices and values

  • Guiding the team on how to get the most out of self-organization

  • Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks

  • Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization

  • Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment

  • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving

  • Facilitating getting the work done without coercion, assigning or dictating the work

  • Facilitating discussion, decision making, and conflict resolution

  • Assisting with internal and external communication, improving transparency, and radiating information

  • Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog

  • Providing all support to the team using a servant leadership style whenever possible, and leading by example

  • Specific delivery areas include Consumer CRM Salesforce projects

  • Prefer the posted locations but will consider other locations in the Wells Fargo Footprint

Required Qualifications

  • 6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting

  • Agile Certification

  • 2+ years of Agile experience

  • A BS/BA degree or higher

Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills

  • Leadership skills including; coaching, training, and mentoring

Other Desired Qualifications

  • First Level Scrum Master certification (CSM, PSM I) strongly preferred Second Level Scrum Master certification (CSP, PSM II) desired

  • Experience playing the Scrum Master role for at least two years for a software development team that was diligently applying Scrum principles, practices, and theory

  • Scaled Agile Framework (SAFe) experience

  • Knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

  • Knowledge of widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games

  • Promote Agile best practices and lead and support the development of Agile culture

  • Experience moving teams and organizations from Waterfall to Agile methodologies and Agile Transformations

  • Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc.

  • Experience in Finance

  • Experience with Salesforce implementations

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

PYMTVIRSOLSINN/PVSI WH 0222079 PYMTVIRSOLSINN/PVSI WH


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Digital And Innovation Control Manager / Operational Risk Manager 4

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Posted 6 days ago

VIEW JOBS 1/11/2019 12:00:00 AM 2019-04-11T00:00 Job Description About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,200 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Payments, Virtual Solutions, and Innovation PVSI brings together the Company's payments platforms, digital capabilities, as well as online, mobile, and phone channels and innovation teams. It has six major business units, including: Cards and Retail Services; Deposit Products Group; Digital Innovation Channels; Operations; Treasury, Merchant, and Payment Solutions; and Contact Center. It also invests in research and development and strategic partnerships to design and build next generation products and customers. PVSI Control The PVSI Control team is specifically responsible for the management of non-financial risk within PVSI, including operational risk, compliance risk, model risk, reputation risk and strategic risk. The Roles Each of the senior leader roles noted below will be responsible for designing, executing, and monitoring a front line risk and control program. Each leader will oversee a team responsible for the identification, assessment, monitoring, and management of non-financial risks related to processes and controls. These roles provide business management with an aggregate view of risk for their respective business processes, as well as assurance of the effectiveness and sustainability of the internal risk and control framework, including risk assessment, reporting, monitoring and escalation of control related issues. Role #1: Digital Sales & Delivery Design, execute, and monitor a front line risk and control program supporting processes related to WFVC Digital Acquisition, Activation, and Migration as well as processes related to digital servicing. Role #2: Group Program Management Office Design, execute, and monitor a front line risk and control program supporting processes related to PVSI project and program management. Role #3: Ecosystems & Innovation Design, execute, and monitor a front line risk and control program supporting the Innovation Group within PVSI as well as the enterprise Digital and Innovation ecosystem planning. Specific Responsibilities: * Serve as subject matter expert (SME) for products, services, risks, processes, and controls within the aligned BU * Facilitate risk management activities within the front line and ensure compliance with enterprise requirements * Serve as the primary PVSI Control team liaison to business unit heads * Serve as an advisor to guide business and risk mitigation strategies * Create an aggregate view of risk across assigned businesses and products Each of these roles require the following skills: * Ability to interact across multiple senior manager roles in both the business and newly created PVSI Control Risk-aligned and Support roles * Ability to proactively lead the BU-aligned teams to document the risks and controls associated with the key business processes in telling a process-based story on the control gaps related to all non-financial risk including compliance, operational, model, reputational, and strategic * Ability to challenge the business to define and execute flawlessly PVSI end-to-end processes and related controls including product lifecycle management, product design and development, rewards offers and embedded benefits, new product and service test and pilot, product launch, existing product evaluation, product lifecycle management, and digital payments * Ability to tie all control breaks and issues to business processes and complete an aggregate view of process risks for the PVSI organization * Ability to transition previous issue management, remediation, compliance assessment, governance, and other risk-aligned and support activities to the dedicated team to allow focus on the business process and control gaps impacting PVSI customers and the business Each of these Business Unit Risk and Control Leaders will manage a team of risk and control subject matter experts supporting business processes, risk analysis and self-assessment activities for both WFVC Digital and the Innovation Group. 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Successful candidates will have ability to distill complex concepts, businesses, and processes across multiple teams into simplified and targeted solutions while communicating those concepts effectively and ensuring that all deliverables are met. They will use process and analysis skills to identify business problems and build compelling fact-based strategic recommendations. They will also have a demonstrated ability to build and maintain strong credible relationships with key stakeholder groups including PVSI Control Team Executive, PVSI Business Unit Group Head and Process Owners, PVSI Risk-Aligned Control Teams, PVSI Control Support Teams, Independent Risk Management, Internal Audit, Legal, Control Leaders in other lines of business, and Regulatory Agencies. Required Qualifications * 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both * 5+ years of management experience Desired Qualifications * Ability to articulate complex concepts in a clear manner * Advanced Microsoft Office skills * Excellent verbal, written, and interpersonal communication skills * Strong analytical skills with high attention to detail and accuracy Other Desired Qualifications In addition to the common desired qualifications listed below, the following desired qualifications specific to these individual roles are: Role #1: Digital Sales & Delivery: Meaningful risk management or compliance experience related to digital marketing and sales. Role #2: Group Program Management Office: Strong experience providing risk management or compliance support for projects and initiatives using both waterfall and agile project methodologies; knowledge of Enterprise Project Methodology and New Business Initiative Policy Role #3: Ecosystems & Innovation: Strong experience providing risk management or compliance support for pilots, proofs of concept, and research & development; meaningful technology experience. Desired qualifications common to all three roles: * Understanding of best-practice risk management techniques across financial services industry. * Meaningful knowledge of risk management framework elements, including: risk identification, risk-related decisions, processes and controls, risk analytics and governance. * Knowledge of relevant financial regulations and understanding of how they are implemented, managed and enforced. * Deep technical understanding of remote banking channels, technologies, and related business processes. * Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships within the business and enterprise Risk function. * Proven leadership and initiative management skills to drive alignment across stakeholder groups to develop and deliver repeatable end to end risk management solutions and controls aligned with business/customer processes. * Demonstrated leadership ability that embodies the Wells Fargo Vision and Values and leadership competencies. * Ethical integrity and demonstrated ability to assess and determine when to raise concerns and escalate. * Proven ability to build and lead high performing organization in a matrixed environment, ensure proper staffing and expertise exists and can coach and enable others in risk management and risk ownership. Location Other major Wells Fargo Hub locations will be considered. Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. PYMTVIRSOLSINN/PVSI WH 0048821 PYMTVIRSOLSINN/PVSI WH Wells Fargo West Des Moines IA

Scrum Master (Digital Consultant 4)

Expired Job

Wells Fargo