GENERAL SUMMARY OF DUTIES: Accurately and thoroughly document medical visits and procedures as they are being performed by physician. Be able to increase the efficiency and the productivity of the physician they are working with. Responsible for scheduling patient appointments and/or surgical cases, including obtaining all patient demographics, insurance information, pre-certifications and authorizations. Order tests, such as MRI's, CT's, etc. Responsible for maintaining tracking log of referred patients and for providing requested tests results, medical records, etc. to specialty physician as needed.
SUPERVISION RECEIVED: Supervising Physician
SUPERVISION EXERCISED: None
Documents all items in the electronic health record in a timely manner.
Spot mistakes or inconsistencies in medical documentation and check to correct the information in order to reduce errors. All addenda must be signed off by a physician.
Ensure that all clinical data, lab or other test results, the interpretation of the results by the physician are recorded accurately in the medical record. Alert physician when chart is incomplete.
Scribes must comply with specific standards that apply to the style of medical records to legal and ethical requirements for preparing medical documents and for keeping patient information confidential.
Use good judgement, organizational ability, initiative, attention to detail and the ability to self-motivate.
Assist coordinator with phone calls, setting appointments and insurance pre-authorizations.
Order MRIs/CT/Injection and submit to appropriate facility.
Answers telephone promptly, consistently identifies self and department, and returns calls promptly to communicate appropriate information.
Upon creating an appointment for a patient, informs the patient of any outstanding balances on the patient's account and directs the patient to the appropriate resource to take action on their balance.
Responsible for submitting billing for consultations phone call on behalf of the provider.
Reports to work at scheduled time, record shows infrequent absences and uses time keeping system for clock in, clock out, PTO, call ins as required.
Must have good working knowledge of specific equipment and tools needed in the O.R.
Must have good working knowledge of medical terminology and ICD-10 codes.
Attends departmental in-service training and education programs and completes annual on-line training timely.
Maintain safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations
Recognizes and maintains the confidentiality of the patient by following all HIPAA, clinical, OSHA and infection control standards and guidelines.
Promptly responds to customers in a friendly manner, listening carefully and using customer's name. Every customer greeted with a smile.
Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
Displays a positive appearance including appropriate dress as defined in employee handbook, and wears visible identification badge at all times
Takes pride in organization as if you owned it, speaks positively about the organization, and practices safety as a work habit.
Is consistently courteous and helpful.
Other duties as assigned.
EDUCATION: High School Diploma or equivalent.
EXPERIENCE: A minimum of two years previous Medical office experience desired. Previous exposure dealing with physicians face-to-face on a regular basis.
REQUIREMENTS: A good grasp of standard written and verbal English, good spelling, and grammar. Good phone, communication and people skills. Good working knowledge of office equipment including practice management system, electronic health records and Microsoft Office.
Must have general knowledge of medical practice and terminology and possess computer skills.
Skill in locating information via the Internet.
Skill in processing requests within a specific period of time.
Able to work in a fast-paced stressful environment.
Fast-paced office environment.
Adaptable to making changes.
Requires sitting and standing associated with a normal office environment. Manual dexterity using computer keyboard. Constant use of computer monitor. Frequent use of telephone. Occasional lifting/carrying basic office supplies/equipment up to 15 pounds.
TOOLS AND EQUIPMENT:
General office equipment; i.e. telephone, copier, and fax machine and computers.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
M-F, 8 5:30
ABOUT THE ORGANIZATION
Founded in 1921, the Carrell Clinic boasts a tradition of excellence in Orthopaedics and Sports Medicine that is respected throughout the entire country. Our reputation was established by W. B. Carrell and the physicians who worked with him. They were keenly aware that maintaining excellence required keeping up-to-date with advancements in both technology and skill. That commitment, established early in our history, continues to be our philosophy.
Being involved in the delivery of health care services, carries certain ethical, moral and social responsibilities. We require strict adherence at all times regarding the confidentiality of doctor-patient relationship. Employees are expected to be kind, sympathetic and understanding, as well as courteous and polite. Employees are also expected to support the policies and reputation of this office and project a conservative image at all times. Our patients are the reason for our job.
The Clinic offers a robust benefit package, to include a generous Paid Time Off (PTO) policy, paid holidays, medical, dental, vision, life, voluntary life, short term disability, long term disability, long term care, emergency travel assistance, identity theft protection, employee assistance program and a wellness program.
People who use tobacco products of any kind need not apply. This includes cigarettes, cigars, chewing tobacco, and e-cigarettes.
W.B. Carrell Memorial Clinic, Associated