SCO Manager-General Case Management And Well-Being Initiatives

Position Information

Classification Title Student Services Paraprofessional/Professional FLSA Non-Exempt FTE 1.00 Minimum Qualifications

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications Position Summary

The Student Affairs Case Manager serves as one of four case managers for Student Care & Outreach (SCO). The position is a generalist position focusing on the broader mission of the office with time spent between general case management, research and assessment, general departmental outreach initiatives, and managing logistics related to the continued expansion of well-being programming, specifically suicide prevention and Support Dawgs trainings. The Case Manager reports to the Associate Director of SCO.

Knowledge, Skills, Abilities and/or Competencies

• Excellent interpersonal and communication skills.

• Experience planning or assisting with events.

• Ability to work successfully individually and as a member of a team.

• Excellent organizational skills.

• Experience in management of electronic database.

• Proven ability in developing effective working relationships with university students, faculty, staff, administrators, and the community.

• Possess a strong work ethic and ability to be adaptable.

• Be available to work flexible shifts, evenings and weekends, as needed.

Physical Demands

Normal office activities.

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Case Management for Student Care & Outreach

• Serve as point of contact for inquiries to Student Care & Outreach (SCO); address and respond to referrals made to the SCO, including direct outreach to students, families, faculty, and staff.

• Collaborate with internal and external partners and stakeholders to provide comprehensive support services to students.

• Provide resources and direct support to students in partnership with the Office of Student Financial Aid during emergency fund request processes.

• Manage and draft communication related to Student Care & Outreach cases with students, families, faculty members, and external stakeholders.

• Facilitate hardship withdrawal process on behalf of students of concern.

• Assist with management and oversight of SCO records within the Advocate Symplicity electronic database, Ensure that records and data are maintained in accordance with University policies and federal and state regulations.

• Generate ad hoc reports for Student Care & Outreach when requested.

Percentage of time 70 Duties/Responsibilities

Well-Being Outreach Initiatives

• Assist the Director and the Community of Care Coordinators with suicide prevention programming

• Coordinate requests for Support Dawgs trainings and manage logistics of the certificate program in the Involvement Network and the Professional Education Portal

• Participate in and coordinate outreach efforts to internal and external stakeholders; identify potential campus and community partners.

• Represent Student Care & Outreach at appropriate meetings and campus activities, as needed.

• Perform other duties as assigned.

Percentage of time 25 Duties/Responsibilities

Research, Assessment, and Policy Development

• Research and disseminate information regarding higher education case management and support services for students; identify opportunities for future initiatives.

• Review and interpret University policies and make recommendations when procedural changes are needed.

• Assist with annual reporting requirements and ongoing assessment for Student Care & Outreach.

• Utilize existing university data to identify opportunities for student and stakeholder outreach.

Percentage of time 5

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Charisse Harper Recruitment Contact Email charper@uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter

Optional Documents

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.