Scientist, Bioanalytical Technical Support

Meso Scale Discovery Gaithersburg , MD 20877

Posted 2 months ago

POSITION SUMMARY:

The Bioanalytical Technical Support Scientist supports Client Services on technical calls with customers and contributes feedback for presales activities to support quotations and Statements of Work (SOW). This includes assessing requests for custom panel testing and requirements for qualifications and method validations. The Technical Support Scientist also assists with troubleshooting and investigations of issues identified during testing to provide resolution and closure.

DUTIES AND RESPONSIBILITIES:

  • Provide technical support for presales activities such as quotations and SOWs associated with custom panel qualification planning, method validations and sample analysis

o Author SOWs as required for custom sample testing projects

  • Ensure technical questions from clients are answered and issues encountered during sample testing projects are clearly explained to clients as needed.

  • Plan and oversee investigational experiments performed in the Bioanalytical Laboratory utilizing appropriate protocols

o Ensure resources (reagents, materials, equipment) are available and appropriate for intended use by lab personnel

o Review documentation associated with executed projects including data capture, forms, logbooks, and inventory batch records

  • Assist team members with interpreting results and troubleshooting technical issues

o Verify the accuracy and validity of data; correct any errors

o Ensure that out-of-specification results or deviations from protocol are properly documented

o Present laboratory management with summaries of troubleshooting efforts and conclusions

  • Direct efforts supporting qualification of materials and lot concordance, lot bridging studies, and transfer of newly developed assays/platforms for routine testing in a regulated environment.

  • Ensure that general lab maintenance initiatives are being performed and meet documented requirements

o Verify electronic inventory databases, physical inventory and records of processing/aliquoting/vialing/labeling materials are accurate and up-to-date

  • Utilize self-reliance in understanding and adhering to laboratory safety precautions and proper use of personal protective equipment

o Projects may require running assays with Biosafety Level 2 (BSL-2) samples such as human serum and plasma

o Bioanalytical personnel should feel comfortable handling or being trained to handle BSL-2 samples and work in a Biological Safety Cabinet

o The incumbent is also expected to monitor the behaviors of others within the laboratory setting and provide guidance on best practices

  • This role supervises the work of others in all aforementioned areas of productivity and effectiveness

o Responsible for supporting, mentoring and documenting performance evaluation for those they supervise

o May be responsible for training and development of laboratory personnel

  • Specific duties may vary depending upon departmental requirements

EXPERIENCE AND QUALIFICATIONS:

  • Bachelor's degree in life sciences, protein sciences, cellular/molecular biology, chemistry, biochemistry, biotechnology, or other related area is required

o Master's degree is preferred

  • Minimum 2 years of customer facing experience explaining technical issues is required

  • Minimum 4 years of work experience in a sample testing laboratory setting is preferred; experience in a clinical or other regulated environment is highly preferred; academic setting considered

  • Experience with protein based immunoassays, running antibody-based assays, MSD platforms and troubleshooting is desirable

  • Experience using effective verbal and written communication to explain results and options for troubleshooting with customers is preferred

  • Minimum of one year of supervisory experience

KNOWLEDGE, SKILLS AND ABILITIES:

  • Strong scientific fundamentals and analytical background

o Logical problem solving and demonstrated ability to initiate, organize and implement process improvement activities

  • Training in and experience with Biosafety Level 2 (BSL-2) techniques is highly preferred

  • Demonstrated ability to execute and oversee assays run in a high-throughput environment with a focus on high-quality results. Ability to troubleshoot issues and provide solutions to technical challenges.

  • Effective leadership skills with demonstrated knowledge and understanding of staff management practices and processes and the ability to establish accountabilities and expectations and manage performance to achieve results

  • Excellent interpersonal skills and ability to work well with personnel at all levels

o Effectively communicate issues/problems and results that impact timelines, accuracy and reliability of laboratory data

o Effectively communicate performance goals and expectations

  • Proficiency in MS Office suite; familiarity with electronic file management using SharePoint (end user minimum) and MS Excel is required

  • Ability to multi-task and work productively in a demanding environment with changing priorities

PHYSICAL DEMANDS:

  • Some work may be performed in the laboratory, and may involve repetitive tasks (e.g., pipetting)
  • Ability to lift up to 25 lbs

WORK ENVIRONMENT:

  • Laboratory environment working with chemical reagents and performing some Biosafety Level 2 work

o May involve handling of BSL-2 materials and organisms including human blood and/or blood products

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Scientist, Bioanalytical Technical Support

Meso Scale Discovery