Scheduling Support Intern

Job Description

The Scheduling Support Intern is to provide support to the US scheduling team. You will help to ensure the scheduling team operates smoothly by completing administrative tasks. You will work with a variety of report systems, update our customer relationship management (CRM) software system, and collaborate with our field service and sales teams. Your role will enable our teams to deliver an exceptional customer experience. This 6-to-12-month intern opportunity offers an unparalleled chance for you to develop professionally while working for a global leader in laboratory and clinical technologies. The position requires a commitment of 10-20 hours weekly during business hours of 8:30 a.m. and 6:00 p.m. at our Wilmington, Delaware site, ensuring ample time to immerse yourself in our culture and work projects.

Responsibilities include:

• Routinely run service order backlog reports utilizing our analytics system; analyze past due services and work to resolve.

• Update our CRM system with notes and accurate customer information.

• Develop strong relationships with our internal business partners, enabling a superior customer experience.

• Manage chat and call queues, answering customer inquiries in real time.

• Effectively communicate with the field service engineers and maintain accurate record of engineer availability and commitments utilizing our business scheduling tools, including SAP and our CRM.

• Communicate with sales teams to ensure accurate customer information and expectations are provided to scheduling and service teams.

• Ensure all working relationships follow Agilent Technologies Standards of Business Conduct.

Qualifications

• Currently enrolled in a Bachelor's Degree program, with a focus or Science, Engineering or Business.

• Candidate must be detail oriented.

• Must possess effective communication and interpersonal skills.

• Adept planning and organizational skills.

• Ability to thrive in a dynamic and fast paced environment.

• Proactive attitude and ability to generate ideas and problem solve.

• Driven to achieve a successful experience for our customer

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required

No

Schedule

Schedule:Part time

Shift

Day

Duration

Over 12 Months

Job Function

General