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Scheduling Specialist

Expired Job

Good Shepherd Rehab Allentown , PA 18101

Posted 3 weeks ago

Department

CORP - CENTRALIZED SCHEDULING

Account
1

Schedule

Full Time (40 hrs/wk)

Shift

Day / Evening

Hours
7:00 AM - 7:00 PM

Job Details

High School/GED
1 year of experience required

JOB PURPOSE:

Fulfill patient scheduling requests based on services required, expertise needed and location preferences

ESSENTIAL RESULTS & COMPETENCIES:

  • Demonstrates the ability to understand and differentiate between the different types of therapy services offered and the various therapy offerings at each location throughout the system

  • Demonstrated customer service focus with emphasis on satisfying the patient's requests for type of treatment, location and preferred time/dates. Desire and commitment to satisfy the patient's needs.

  • Employs excellent interpersonal communication skills that translate across the phone and via email

  • Based on patient diagnosis (therapist specialty needed), location preference and preferred time frame, schedules the patient for initial evaluation

  • Gathers initial information on insurance, script and patient demographics

  • Creates encounter at preferred site, provides patient with location information, directions and any items to bring to appointment

  • Schedules follow up visits as needed to support sites

  • Contributes to a positive work environment

  • Contributes to the overall team efforts

Minimum Education Requirements:
High school diploma / GED required. Post high school education preferred.

Minimum Experience Requirements:
Health insurance experience preferred. Call center experience or similar, high volume environment preferred.

GOOD SHEPHERD'S UNIVERSAL FLU PROGRAM

As a health-care provider, we have a professional and ethical obligation to protect our patients and residents from developing further complications.

To protect our patients and residents, Good Shepherd is now requiring influenza (flu) vaccinations for all Associates, licensed independent practitioners, contracted, agency and temporary employees, students and volunteers.

Good Shepherd is an Equal Employment Opportunity employer and does not discriminate in its hiring or employment practices. All qualified applicants will receive consideration without regard to their race, color, creed, religion, national origin, age, disability, sex, sexual orientation, veteran status or any other characteristic protected by State or Federal law.

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Scheduling Specialist

Expired Job

Good Shepherd Rehab