CORP - CENTRALIZED SCHEDULING
Full Time (40 hrs/wk)
Day / Evening
7:00 AM - 7:00 PM
1 year of experience required
Fulfill patient scheduling requests based on services required, expertise needed and location preferences
ESSENTIAL RESULTS & COMPETENCIES:
Demonstrates the ability to understand and differentiate between the different types of therapy services offered and the various therapy offerings at each location throughout the system
Demonstrated customer service focus with emphasis on satisfying the patient's requests for type of treatment, location and preferred time/dates. Desire and commitment to satisfy the patient's needs.
Employs excellent interpersonal communication skills that translate across the phone and via email
Based on patient diagnosis (therapist specialty needed), location preference and preferred time frame, schedules the patient for initial evaluation
Gathers initial information on insurance, script and patient demographics
Creates encounter at preferred site, provides patient with location information, directions and any items to bring to appointment
Schedules follow up visits as needed to support sites
Contributes to a positive work environment
Contributes to the overall team efforts
Minimum Education Requirements:
High school diploma / GED required. Post high school education preferred.
Minimum Experience Requirements:
Health insurance experience preferred. Call center experience or similar, high volume environment preferred.
GOOD SHEPHERD'S UNIVERSAL FLU PROGRAM
As a health-care provider, we have a professional and ethical obligation to protect our patients and residents from developing further complications.
To protect our patients and residents, Good Shepherd is now requiring influenza (flu) vaccinations for all Associates, licensed independent practitioners, contracted, agency and temporary employees, students and volunteers.
Good Shepherd is an Equal Employment Opportunity employer and does not discriminate in its hiring or employment practices. All qualified applicants will receive consideration without regard to their race, color, creed, religion, national origin, age, disability, sex, sexual orientation, veteran status or any other characteristic protected by State or Federal law.
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Good Shepherd Rehab