Community Health System La Porte , IN 46350
Posted 3 weeks ago
Job Description
Coordinates the scheduling of surgeries/procedures/tests and physician schedules. Assures that prior testing, patient charts, verifications/authorizations, laboratory orders and authorizations/certifications are all completed and prepared before surgery in an accurate and complete manner. Maintains managed care contracts in collaboration with managed care personnel.
Education:
Certifications/Experience:
Previous experience in health care or customer service oriented industry with at least one year experience in a healthcare customer service role preferred.
BLS required within 3 months of hire
Schedules surgery/procedure/testing with scheduling department and any pre-operative testing required.
Ensures results for pre-operative testing are received prior to surgery where necessary.
Verifies benefit eligibility from third parties and verifies and obtains authorizations/pre-certifications for surgical procedures, testing, office visits, etc.
Communicates with patient to provide surgery/procedure/testing date, time, and instructions. Communicates any other pre-operative testing required.
Provides written instructions, orders, and information to patients.
Maintains adequate documentation in the patient's chart of dates, times, verifications, etc.
Maintains a current protocol for each physician.
Provides assistance and back-up to other registration and or clinical positions as appropriate based on skills, education and training.
Delivers care in a non-judgmental, nondiscriminatory, and ethical manner which preserves and protects the patient autonomy, confidentiality, dignity, and rights.
Attitude
Community Health System