Scheduling Specialist - Commission On Aging

Description Benefits Supplemental Questions

GENERAL SUMMARY

The ideal candidate is a self-starter with the ability to work independently and take initiative when in the best interest of the client or the Department. The employee is to provide varied and complex support and customer service assistance requiring significant knowledge of departmental programs and activities.

Schedule community based services provided by the Grand Traverse County Commission on Aging field staff to their clients. These services include housecleaning, home based care, respite care, lawn mowing, snow plowing, window washing, foot care, and safety equipment installation. Responsible for coordinating up to 40 schedules by the day, week and month.

Employees work as part of the COA team and are responsible for ensuring that the team meets its objectives of providing superior customer service to our clients.

Employees must meet the minimum requirements, conditions of employment, and be able to perform successfully all essential duties and responsibilities with or without reasonable accommodations.

Examples of Duties: PRIMARY DUTIES AND RESPONSIBILITIES (may include but are not limited to the following)

• Schedules all client home based services provided by the COA field staff.

• Schedules and maintains Department calendars.

• Interacts with clients and families, monitors client situation and environment and reports all potentially harmful or unusual situations to a supervisor.

• Prepares and maintains accurate records of client services and related information.

• Provides comprehensive customer service, including delivery of accurate, prompt, and courteous assistance on standard practices to internal and external customers, both orally and in writing.

• Enters and audits purchase of service activities and clients.

• Participates in staff meetings, training sessions, and/or other related meetings.

Typical Qualifications:EDUCATION, FORMAL TRAINING, AND EXPERIENCE (minimum requirements)

• Graduation from High School or G.E.D.

• One or two years of related experience working with seniors preferred.

CERTIFICATIONS, LICENSES (minimum requirements)

• Requires a valid driver's license and personal vehicle insurance and must maintain eligibility to drive as per the County's Vehicle policy.

Supplemental Information: CONDITIONS OF EMPLOYMENT (legal or contractual pre-employment obligations and/or requirements, such as drug testing, background check, etc.)

A background check may be required initially and periodically for an individual hired, transferred, reclassified, promoted, or currently working in this job. Appointment to or continued employment in this job is contingent upon a satisfactory background check which may include, but is not limited to: confirmation of a persons' identity; review of criminal conviction records; verification of educational degree, license, or certificate required for the position; review of Department of Motor Vehicles records; Department of Justice fingerprint scan; and/or drug and alcohol testing as required and allowable by law. A satisfactory background check is defined as the absence of a criminal history record which bears a demonstrable relationship to the applicant's or employee's suitability to perform the required duties and responsibilities of the position.

DISTINGUISHING CHARACTERISTICS

Manual labor for job tasks is required and includes regular contacts with the public and co-workers to obtain and/or provide information. Employees receive moderate supervision and work involves carrying out duties according to standard practice or general instructions without continuous and direct control. Errors could cause serious, but short-term consequences involving significant financial impact or cost, reduced service to the public, and/or strong negative citizen reaction and may require intervention from a higher-level manager and could affect others outside of a department.

This job is not part of a series.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND OTHER REQUIREMENTS

• May be required to reach with hands and arms; sit; stand; stoop, kneel, or crouch; talk and hear; smell; use hands to finger, handle, or feel.

• Work is performed in an office environment. May be required to work remotely.

• May occasionally be required to lift/move up to 50 pounds (such as a box of paper)

KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES (minimum requirements)

• Proficiency in English grammar, spelling, punctuation, and simple mathematical functions such as addition, subtraction, multiplication, division, percentages, ratios, etc.

• Interpersonal skills necessary to work courteously and effectively with other employees and clients.

• Sensitivity to the needs of older adults.

• Ability to work independently

• Ability to use sound judgment to detect unusual, harmful, or emergency situations and act accordingly

• Ability to comprehend, process and apply both verbal and written skills appropriate to the job, including the consistent documentation of care provided to clients with each visit

• Ability to consistently demonstrate honest ethics and judgment

• Ability to maintain the confidentiality of information and professional boundaries

• Ability to use County resources effectively and efficiently

• Ability to be part of a team working with an Supervisor who may be off site