Center For Diagnostic Imaging Boynton Beach , FL 33426
Posted 1 week ago
RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Scheduling Specialist III, to join our team.
As a Scheduling Specialist III, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. In addition, serves as a resource to the team and other departments. Day in and day out, you'll be part of a team providing a wide range of screening, diagnostic and interventional procedures with compassion and integrity to ensure the highest quality, access, service and value to our patients, referring providers and partners. This position is full-time, Monday-Friday 8:30am-5:00pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(80%) Scheduling
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and staff
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
(10%) Insurance
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Team Support
Acts as a resource to the team and other departments
Assists in the training and onboarding of new hires, when applicable
Supports process improvement initiatives to improve scheduling accuracy and improve patient experience
Assists with special projects as assigned
(5%) Completes other tasks as assigned
Required:
High school diploma or equivalent
Working knowledge of Microsoft Office
Proficient with using computer systems and typing
Must be able to handle multi-level phone system with a high volume of calls at one time
1+ years of medical scheduling and customer service experience with demonstrated ability to serve as a resource to others and identify process improvement opportunities
Preferred:
RAYUS Radiology is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment. We are committed to delivering clinical excellence in communities across the U.S., driven by our compassionate, safe, and cost-efficient care, and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services-all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!
RAYUS Radiology is an EO Employer/Vets/Disabled.
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Center For Diagnostic Imaging