Hendrick Medical Center Abilene , TX 79601
Posted 4 weeks ago
JOB SUMMARY The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant. # JOB REQUIREMENTS # Minimum Education â-High school diploma or general equivalency diploma (GED) # Minimum Work Experience â-Minimum one year of experience in an appointment scheduling position. # Required Licenses/Certifications # Required Skills, Knowledge, and Abilities â-Knowledge of medical practice protocols related to scheduling appointments. â-Knowledge of manual/computerized scheduling systems. â-Knowledge of customer service principles and techniques.# â-Skill in communicating effectively with physicians/clinicians about scheduling preferences. â-Skill in maintaining master appointment schedule via manual or computerized means. â-Skill in producing reports about appointment patterns as needed.# â-Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly. â-Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency. â-Ability to analyze situations and respond appropriately. #
JOB SUMMARY
The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.
JOB REQUIREMENTS
Minimum Education
â-High school diploma or general equivalency diploma (GED)
Minimum Work Experience
â-Minimum one year of experience in an appointment scheduling position.
Required Licenses/Certifications
Required Skills, Knowledge, and Abilities
â-Knowledge of medical practice protocols related to scheduling appointments.
â-Knowledge of manual/computerized scheduling systems.
â-Knowledge of customer service principles and techniques.
â-Skill in communicating effectively with physicians/clinicians about scheduling preferences.
â-Skill in maintaining master appointment schedule via manual or computerized means.
â-Skill in producing reports about appointment patterns as needed.
â-Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
â-Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
â-Ability to analyze situations and respond appropriately.
Hendrick Medical Center