Job Description: Job ID: VID005093
We invite you to Imprint the WORLDTM on an exciting journey of continuous improvement! Every day, 4,000+ associates in over 38 countries work together to achieve amazing results as One Videojet. From freshness dating to track and trace coding, Videojet technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical and industrial marketplaces.
As a global leader in the marking and coding industry, our continued growth brings an opportunity for you to chart the course and drive your own career success. As a Videojet associate you will:
Videojet Technologies, Inc. is seeking a talented & dynamic individual to fill the position of Field Service Schedule Coordinator (SCC) located in Wood Dale, Illinois. This is an exciting opportunity to join a fast growing organization. The incumbent will be a part of our Tech Support team, working closely with Tech Support Engineers, Customer Service Engineers, Managers, Customer Service, and other functions. He/she will be responsible for ensuring Customer Service Engineers (CSE) are scheduled to reduce customer on-site response times while maximizing efficiency and utilization. The SSC employs and enforces an SOP (standard operating procedure) document and specialized toolkit to ensure each CSE's next assigned task is the highest priority task within the work group's geographic area.
Key Responsibilities Include:
Schedule CSE calls and dispatch them to customer sites
Prioritize field service work for each CSE
Handle incoming customer and CSE calls
Reschedule calls as needed to accommodate CSE schedules
Schedule secondary ("PM, CSTY, TRAINING") CSE tasks
Escalate issues to Field Service Manager (FSM) if necessary
Partner as a team member for the assigned service region to assist in the success of daily metrics
Daily wrap up activities and communication to CSEs
Customer followup to ensure their needs were met and scheduled additional Service if necessary
Schedule new equipment installations
Confirm lead times and delivery of parts needed for scheduled service
High School Education
Minimum 2-5 years of experience in a call center role
Ability to support a territory with 12-20 CSE's
Experience in customer service or customer facing role
Experience in logistic scheduling is preferred
Experience with Oracle is preferred
Proficiency in Microsoft Office: Outlook, Excel, Word
Sage Quest Mobile Control experience would be preferred
Videojet Technologies Inc is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Danaher Corporation Overview
Danaher is a science and technology innovator committed to helping our customers solve complex challenges, and improving quality of life around the world.
Videojet is part of a global family of 20+ operating companies who drive meaningful innovation in some of today's most dynamic, growing industries. With operating companies based around the world our groundbreaking businesses operate across four strategic platforms:
Life Sciences & Diagnostics
We are proud to say that we're a Fortune 150 company of 59,000 dedicated associates who are Helping Realize Life's Potential every day by bringing our diverse skills, backgrounds and perspectives together to make a difference.