Scheduling Coordinator

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region's largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

• Scheduling Coordinator will handle all aspects of scheduling to include: OR Time with proper procedure listed. • Scheduling Coordinator are responsible for working rotating day, evening, and weekend hours. • Scheduling Coordinator will maintain employee calendars and schedule call sign ups as needed. • Scheduling Coordinator will be responsible for answering all scheduling calls from staff and offices. • Extensive medical terminology and ICD-10 and CPT-4 coding highly preferred. • Insurance knowledge highly preferred. • Able to use critical thinking skills to prioritize multiple tasks within a call center setting, and problem solve when call protocols are not available. • Maintains familiarity with all registration/patient access functions and processes. • Schedules outpatient/inpatient procedures in a timely manner, obtaining all required information including ordering physician, patient demographics, diagnoses, ordered test/procedure/treatment, requested date of procedure and insurance information (when appropriate) and coding of diagnosis and treatment. • Consistently reviews all information with callers prior to completing the calls. Communicates any preparatory or protocol information accurately. Make any necessary changes to patient or appointment data. Accurately documents all other information related to patient/department needs, including special information (i.e. wheelchair, translator, allergies) or physician instructions. • Accurately documents all other information related to patient/department needs, including special information (i.e. wheelchair, translator, allergies) physician instructions or urgent/unusual requests. • Maintains understanding of registration/patient access functions and tools in order to better serve all internal and external customers. • Performs outgoing calls to patient/offices regarding reschedules/cancels. Always documents reason and caller information. • Performs insurance authorization screening and insurance benefits checking as needed. • Performs preregistration functions as required either in conjunction with the scheduling flow or as a separate flow.

What You Will Bring:

Education

High School Diploma or GED

High School diploma or equivalent education with knowledge of standard office equipment required

Experience

Computer and word processing knowledge and experience required Two years of surgical care experience preferred

Qualifications

Above average organizational skills with attention to detail work required Strong skills in reading, writing, spelling, grammar, punctuation and mathematical calculations required Ability to work in a stressful environment required Competent to successfully interact with physicians, offices and staff according to their special needs which may apply based on the age of the patient served

What You Will Get:

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan

• Dental and vision insurance

• Generous Paid Time Off

• Tuition Assistance

• Retirement Savings Match

• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing

• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.

Exclusions apply

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.

We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.

EOE

Criminal Background Checks

VA State Police

3rd party Background Check

FLSA Classification

Non-exempt

Grade

107

Physical Demands

6 A Customer Service