Scheduling Coordinator

Supportive Concepts For Families Reading , PA 19601

Posted 2 months ago

Scheduling Coordinator

For over 20 years, Supportive Concepts for Families, Inc., an affiliate of Apis Services, has been committed to providing person directed, community-based services to individuals and their family members living with behavioral health, intellectual and/or developmental disabilities. We are committed to providing care, compassionate support through a persons life span, recognizing the importance of the accomplishment of personal goals and dreams and supporting individuals in becoming valued members of their community.

The company is seeking a Full-Time Scheduling Coordinator to join our team, which is headquartered in Reading PA. The following shifts are currently available:

  • Sunday through Thursday: 6am-2pm and 2pm-10pm.

  • Monday through Friday: 6am-2pm and 2pm-10pm.

  • Tuesday through Saturday: 6am-2pm and 2pm-10pm.


  • Associates Degree


  • Two (2) to Five (5) years of experience in Human Services or administrative field

  • Knowledge of Human Services scheduling

  • Excellent communication skills and organizational skills

  • Excellent writing, record keeping, and computer skills

  • Detail oriented



  • Function with autonomy, diplomacy and professionalism within the guidelines established by this organization

  • Promote the well-being of the human aspect of this organization and report any concerns to the OPA Manager

  • Function with the highest esteem in dealing with all employees, supervisors, and consumers of this organization

  • Be an advocate for all of the policies and protocols of the organization



  • Manage scheduling and employee shift coverage

  • Assist in the development and management of all scheduling protocols and programs

  • Audit current schedules to assure compliance to current staffing patterns/budgeted hours

  • Create and maintain schedules as assigned for all employees in all SCFF Programs

  • Work in conjunction with Human Resources to assign all employees to permanent locations and/or permanent schedules

  • Process transfer requests for all direct care professionals to ensure appropriate utilization of employees based on SCFF program needs

  • Field incoming calls pertaining to scheduling and intake requests

  • Identification of employees to cover shifts for call offs during scheduled business hours

  • Supervise, train and monitor the scheduling activities to ensure

  • The competence of all employees to the corresponding shift

  • The accurate completion of required scheduling formats and requirements for all SCFF Programs

  • MITC

  • Run reports, analyze reports, and review for accuracy

  • Monitor overtime and assist in completion of daily time under/over reporting

  • Approve all direct care professionals PTO requests to ensure timely filing and sufficient coverage in all program locations

  • Monitor accurate completion of MITC clock in and out procedures and report concerns to Program Coordinators and Human Resources

  • Assist/research MITC discrepancies and assist with resolution

  • Liaison to SCFF and affiliates for future MITC training

  • Assist with training new SCFF employees and affiliates in utilization of MITC

  • Assist SCFF and affiliates with trouble shooting to identify and resolve scheduling concerns

  • Work in conjunction with the Program Department and Human Resources to identify vacancies in all programs, create reasonable positions when possible, and report open positions to be posted weekly

  • Make recommendations for improvements in scheduling of all SCFF Programs

  • Attend all required meetings and trainings

  • Provide supervision and oversight to the On-Call Specialists

  • Participate in on call rotation as assigned

Apis Services provide the Shared Service offerings to affiliates allowing these entities to advance their mission and vision so they can focus on enhancing quality services delivery. Apis is one of the Top 25 employers in Berks County, PA while also providing services to agencies in Allegheny, Bucks, Lebanon, Lehigh, Huntingdon & Juniata, Mifflin, and Schuylkill counties in Pennsylvania as well as multiple agencies & locations in New Jersey and Raleigh, North Carolina. For more information & to apply:

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Scheduling Coordinator

Supportive Concepts For Families