Scheduling Coordinator

Heights Orthodontics is seeking a self-motivated individual with excellent verbal skills and the ability to handle many responsibilities at once to be our Scheduling Coordinator. Must have a positive attitude and want to make people smile.

Responsibilities for this role include and are not limited to:

• Greet patients in a warm and friendly manner.
• Communicate with patients via text using Weave.
• Respond to patient’s emails and voicemails.
• Answer phone calls in a timely manner. 
• Schedule new patient consultations in a timely manner. 
• Address new patient consultations in Practice Beacon.
• Track new patients’ calls and referral sources.
• Mail out retainers to patients.
• Assist in the coordination of practice-building and public relations efforts with patients, parents, referring doctors, and local community.
• Schedule patient appointments following determined scheduling policies.
• Appropriately schedule appointments to ensure quality care for patients in a timely, stress-free manner (monitor schedule consistently).
• Determine the necessity and reason for the appointment by reading the chart.
• Use proper terminology and scripting when dealing with patients to sound professional, but so that the patients can understand and know that we care about their needs.
• Provide patients with school and appointment slips as necessary.
• Follow-up on all missed appointments and fill canceled appointments.
• Notify chairside assistants or clinical coordinator of changes occurring in the schedule throughout the workday.
• Coordinate with Treatment Coordinator to keep pretreatment recall and retention systems current.
• Coordinate with Financial Coordinator to identify patients owing initial or current or delinquent payments.
• Coordinate with the Treatment Coordinator to identify patients beyond their estimated treatment times.
• Review to confirm that each patient has future scheduled appointments.
• Update patient information as received.

Hours: Monday- Friday 9:00am- 5:00pm

Pay: $20.00 - $22.00 per hour

Requirements

The ideal candidate will have excellent customer service skills, excellent computer skills, is motivated, positive personality, positive energy, highly capable, excellent hand-skills, ability to follow assigned tasks, and willing to succeed at the job. Competitive starting pay, commensurate with experience and certifications.

Please note that this position requires the candidate to alternate between our Central Ave. (343 Central Ave. Jersey City) and Downtown (121 Newark Ave. #501 Jersey City) locations.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term Disability