Scheduling Coordinator

POSITIONSUMMARY

Responsible for maximizing the hygiene schedule to ensure practice is meeting and exceeding daily production goals

Job Duties & Responsibilities:

• Manage the hygiene schedule according to appointment scheduling guidelines to ensure all hours are scheduled efficiently and to the daily goal for each provider.
• Monitor schedule daily to maintain efficiency, limit patient wait times and maximize same day treatment.
• Communicating directly with providers about their specific schedule preferences.
• Fielding incoming calls with a high level of professionalism and impeccable customer service skills.
• Confirm appointments according to office guidelines.
• Manage unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.
• Back up support for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• Educate and consult patients discussing treatment needs and presenting treatment plans & FINANCING options confidently.
• Make pre-treatment financial arrangements with patients.
• Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.
• Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters, and working with referrals.
• Create month end reports and forecast monthly goals for the office and providers. (Or is this something Valorie will do)
• Communicate patient issues or concerns timely to the OM.
• General office duties and other duties as required.

Requirements

Qualifications:

• 3-5 years previous dental experience a must
• Computer proficiency and the ability to learn new programs
• Exemplary customer service and interpersonal skills
• Effective communication abilities
• Ability to work well in a team environment. Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion.
• Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).