Scheduling Coordinator - Liver Acquisition - Full Time 8 Hour Days (Non-Exempt) (Union)

The scheduling coordinator fulfills a variety of roles to provide continuity of care for patients. The scheduling coordinator is an essential component of the transplant team and works in conjunction with clinical, financial and data management colleagues to assure patients are scheduled and authorized for services in a timely and efficient manner to minimize scheduling complications and coordinate services with the least amount of visits to Keck Medical Center. Duties include: closely monitoring patients throughout various transplant phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. The scheduling coordinator is also expected to problem-solve in real time and provide appropriate direction and support to patients and staff as they relate to appointment scheduling and monitoring the completion of requested/required services. The scheduling coordinator will participate in team meetings and discussions related to complex cases, advancing operational throughput and process improvement to benefit patient care. S/he should possess analytic skills and be able to evaluate/analyze information, patient charts and physician notes to effectively schedule patient care and convey/communicate outcomes as needed to others. S/he should have excellent verbal and written skills and an ability to easily learn hospital and transplant IT systems as they relate to scheduling and record retrieval. The scheduling coordinator acts as the non-clinical patient care coordinator to assure patients are being effectively cared for, and managed, to be compliant with transplant requirements and physician-directed care. Bilingual fluency is strongly preferred.

Minimum Education:

• HSD or GED

• AA strongly preferred or BA/BS preferred.

• Medical Assistant certification preferred.

Minimum Experience/Knowledge:

• Experience in the medical field, including scheduling and transplant preferred.

• Content knowledge of medical terminology and transplant process preferred. Ability to become proficient in EMR and various IT systems required.

• Demonstrated ability to problem-solve and provide effective resolution.

• Bilingual strongly preferred; if bilingual certified department translator strongly preferred.

Required License/Certification:

• Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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