Scheduling Coordinator - Operating Room

Children's Health Plano , TX 75023

Posted 2 months ago

Serves as Scheduling Coordinator in various departments within the organization. Consistently demonstrates the core values of Children's Health System. Contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers, and payers throughout the healthcare experience. Performs a wide variety of patient care activities, including working the front desk in their assigned department; determining appropriate studies to schedule; ordering various possible exams which are performed among different areas with differing time schedules and requirements; the prompt and accurate handling of scheduling, registration, and financial processes; addressing patient concerns; and communicating using AIDET throughout the delivery of care. May collaborate with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all of its support processes. Manages insurance authorization and referral process and responsible for collection of funds. Possesses strong verbal and written communication skills including good voice quality, good diction, and articulation.

Shift

  • 0600-2:30p, Monday through Friday

Responsibilities

  • Coordinate department schedule between patient, staff, and physician; provide professional customer relations via telephone and in person to solve problems and assist patients; and schedule appointments, order supplies, check patients in/out, and charge patients via computer.

  • Ensure clinical information coincides with orders and scheduled appointments; and ensure that procedural flow is accurately determined, i.e., rooms, technical staff, times, and physicians

  • Responds to inbound interactions utilizing EMR to schedule surgeries and procedures, confirm patient appointments, registrations, and inquiries following established protocols to ensure patient safety and data integrity.

  • Collaborates to deliver a seamless, exceptional customer experience across a broad range of customer touch points, channels, processes, and applications. Works across multiple functions and with all levels of the organization.

  • Responds to inbound interactions utilizing EMR to schedule surgeries and procedures, confirm patient appointments, registrations, and inquiries following established protocols to ensure patient safety and data integrity.

Work Experience

  • At least 1 year Job related experience, preferably in a healthcare setting, Required

  • Knowledge of terminology used in insurance/managed care health plans, Preferred

  • Knowledge of medical terminology, Preferred

Education

  • High school diploma or equivalent and additional training beyond high school Required

  • Two-year associate degree or equivalent experience Preferred

About Us

At Children's Health, we value the role each team member plays in helping us deliver on our mission of making life better for children. We take pride in providing rich and rewarding career opportunities that enable team members to reach their highest potential.

Since 2009, we have held the ANCC Magnet designation for nursing excellence. We are nationally ranked in all 10 pediatric specialties by U.S. News & World Report, serve as the primary pediatric teaching facility for University of Texas Southwestern Medical Center and are recognized for quality care in every specialty.

For ten consecutive years, Children's Health has been recognized as one of the 150 top places to work in health care by Becker's Hospital Review. This esteemed list features healthcare systems which offer professional development, growth, excellent benefits, and promotion of diversity above and beyond other organizations.

Benefits

Children's Health offers competitive pay, a comprehensive benefits program and opportunities for learning and career development. We promote a diverse and inclusive workplace, and our team members have a voice in their work through surveys and town halls.

We invite you to learn more about Children's Health.


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Scheduling Coordinator - Operating Room

Children's Health